Wiim Amp Ultra - amplifier not working - USB out works

[DoubleTap]

I got a Wiim Amp Ultra about 6 weeks ago - it's worked great until this morning.

I run HDMI ARC from my monitor to the Wiim and it's connected to LS50 Metas and an SVS 3000 Micro

This morning, I was working and joined a Zoom call - but there was no sound.

After much trouble shooting, the Wiim Amp Ultra:

1. will not play anything on the speakers - (from the input, the USB drive with songs or from Amazon Music)
2. if switch to USB out (to my headphone amp) I get sound
3. the streaming progress of any song played on the amp does not update - it looks like it's paused.
4. I've rebooted, power cycled both the amp and my monitor - no use.

 

[Wiimer]

I got a Wiim Amp Ultra about 6 weeks ago - it's worked great until this morning.

I run HDMI ARC from my monitor to the Wiim and it's connected to LS50 Metas and an SVS 3000 Micro

This morning, I was working and joined a Zoom call - but there was no sound.

After much trouble shooting, the Wiim Amp Ultra:

1. will not play anything on the speakers - (from the input, the USB drive with songs or from Amazon Music)
2. if switch to USB out (to my headphone amp) I get sound
3. the streaming progress of any song played on the amp does not update - it looks like it's paused.
4. I've rebooted, power cycled both the amp and my monitor - no use.

Have you already sent a ticket?
The only thing I can think of now is to check the speaker cable connections.

 

[Mr Ee]

Have you tried looking at every available option / a reset?
The other week I was playing around with roomfit / eq and somehow managed to set the very first filter at a very low frequency to low pass.
Took me a little while to work out why I could only just sort of hear something from the speakers at loud volumes.

 

[DoubleTap]

I have an Asurion plan on my Amazon account (we buy a lot of electronics) - I tried everything reasonable then opened a claim. They're going to pick it up tomorrow. They say they try to repair items but I'm not sure these are very fixable but the class of repair techs I suspect they employ.

They tried to "repair" my motherboard a few months ago and ended up just sending me an Amazon gift card for the purchase price (minus taxes)

I could order a new one or get the competing model with a cd player - I have no idea at this point because I had everything dialed in and was enjoying it.

Also, Amazon doesn't seem to have the silver model which would go better with my CD player...