WiiM Mini: Error updating Firmware
- Thread starter Spirou
- Start date
Brantome
Moderator
Try rebooting your router and then your WiiM device. If that doesn’t help, try a factory reset of the WiiM. If you still have an issue, submit a ticket thru the feedback section of the Wiim Home app.
Hi @Spirou Did you end up fixing your issue? I have the same problem.
Troubleshooting steps I've taken:
Troubleshooting steps I've taken:
- Tried running the update using the WIIM app from multiple phones
- Rebooting several times
- Factory reset several times
- Left the WIIM mini connected overnight to allow for automatic updates
Brantome
Moderator
Please raise a ticket to WiiM if you haven’t already done so. That sounds like a pretty old firmware version.
lusterbrill
New member
- Joined
- Nov 29, 2023
- Messages
- 1
dkbgeek
Member
I'm having this same problem. I just raised support ticket yesterday. I bought my Mini in June and have been alternating between ignoring the problem and trying repeatedly to update the firmware (to no avail.) I'm on 4.6.515159 vs the current 4.6.536231. I've tried via different ISPs (tried with a hotspot in addition to my home service) and with and without the "preferred DNS" option, with several factory resets as well. The result is always the same: the app tells me that there's a firmware update available, but when I tell it to update, it says it's downloading for a second or two, then the "activity" animation goes away, and then a few seconds later it says it failed.
Brantome
Moderator
Do you have a ticket number I could try and escalate to WiiM on your behalf?
dkbgeek
Member
dkbgeek
Member
@Brantome When I created my support ticket, it was through the website and I included detailed info about steps I'd taken and results. Their response was to ask me to "submit a ticket from within the app" which I've done, but looking at that under "check ticket status" it doesn't appear to include any extra information (log files, etc.) Is it providing them with that in the background somehow? Is there some setting I have to change to get them more info?
Brantome
Moderator
You’ll not see log files there, but when you use the feedback route in the app, it sends your logs. I’ve DM’d WiiM support so hopefully they’ll progress these tickets
dkbgeek
Member
OK thanks. I thought that might be the case but it was invisible to me, so I was concerned I needed to take some other action.
Brantome
Moderator
I understand from audiosciencereview that Wiim replaced your Mini - hope that works for you
dkbgeek
Member
WiiM Support has said that the logs indicate a defect with my Mini. They asked for my order info and shipping address and said they're replacing it, which should be a satisfactory outcome as long as the new one works properly.
garretwnagle
New member
- Joined
- Dec 12, 2023
- Messages
- 1
I personally had the same problem with the firmware update. I started up my WiiM Mini for the first time today, and while it did offer me the option to install new firmware during the initial setup, the attempt to update repeatedly ended with the same error message. I then updated the WiiM Home app on my phone (which I used to do the initial setup of the WiiM Mini), and after updating it to the latest version, the attempt to update the firmware on the WiiM Mini was already successful and without any problems. Hopefully someone will find my experience with firmware update problems helpful...
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