Wiim Pro losing network connection

B

bowser

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Joined
Dec 12, 2022
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44
Hi,

I notice quite often that the App doesn't find the Wiim Pro anymore.
App troubleshooting suggests that my phone is not in the same Wifi, but the Wiim is connected via Ethernet and my phone is in the same network.
Wiim App on my iPad doesn't find it either.
If this happens the Pro is also not available in my router, so it seems like it's completely losing the network connection.
Chromecast/Airplay is also no longer available, but Bluetooth is. Optical-in and analog-out is still working.

After restarting the Pro (via unplugging the power), everything works fine again. Feels like this happens every second day. I also tried another network cable, but didn't change anything.
Are there any tipps to improve this?
Never had a network device that unreliable :confused:
 
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Gscott said:
Same results after factory reset?
Click to expand...
Yes, My version of app does not have options shown on WiiM instructions emailed to me, also noticed that some users have ROON READY in browse options. Wondering how to determine latest version of app? PRO is streaming music as ROON endpoint.
 
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Hpalmer said:
I know what version of app I have, posted in reply to Gscott. Wondering what the version of app that users are using that
now" shows "ROON READY" since Friday 4/28/23
Click to expand...
I think those handful that have reported that just experienced a glitch between app and firmware versions. I’d not consider that as intentional or official otherwise WiiM would have announced the feature.
 
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Also, re your issues, the Network Status and Audio Input screens you mention are what you see if you are wifi connected, which suggests that your replacement Pro doesn’t recognise that you have inserted a Lan cable. I realise you may have already tried in the past, but can you try a different cable, router port etc? It’s very strange for two units to show the same error.
 
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Brantome said:
Also, re your issues, the Network Status and Audio Input screens you mention are what you see if you are wifi connected, which suggests that your replacement Pro doesn’t recognise that you have inserted a Lan cable. I realise you may have already tried in the past, but can you try a different cable, router port etc? It’s very strange for two units to show the same error.
Click to expand...
Try unplugging the power from the Pro and your router. reset the Ethernet cables or, try a different one as suggested by Brantome, power them back up. I agree with Brantome....that is strange.
 
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As a corollary to my previous comment, I should have made it clearer that the app changes the contents of those two pages if it detects an Ethernet cable, it’s not a different version of the app that does that. If an Ethernet cable is detected, it shows what WiiM say : if it doesn’t detect a cable, it assumes you want wifi and shows the pages you see.
 
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Brantome said:
As a corollary to my previous comment, I should have made it clearer that the app changes the contents of those two pages if it detects an Ethernet cable, it’s not a different version of the app that does that. If an Ethernet cable is detected, it shows what WiiM say : if it doesn’t detect a cable, it assumes you want wifi and shows the pages you see.
Click to expand...
I agree. On my old unit if I killed the power to the Pro for about 10-15 seconds the Pro would detect the ethernet cable. Re initializing the units may or may not help. Nothing to lose at this point.
 
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Brantome said:
Also, re your issues, the Network Status and Audio Input screens you mention are what you see if you are wifi connected, which suggests that your replacement Pro doesn’t recognise that you have inserted a Lan cable. I realise you may have already tried in the past, but can you try a different cable, router port etc? It’s very strange for two units to show the same error.
Click to expand...
Rebooted Netgear ORBI mesh router, changed port PRO was plugged in on Netgear GS305v3 switch, changed Ethernet cable from Bellkens CAT6 to Audioquest Carbon Ethernet cable: Ethernet now connected, shows in app. Will wonders never cease. WiiM support was very helpful in responding quickly
 
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Hpalmer said:
Rebooted Netgear ORBI mesh router, changed port PRO was plugged in on Netgear GS305v3 switch, changed Ethernet cable from Bellkens CAT6 to Audioquest Carbon Ethernet cable: Ethernet now connected, shows in app. Will wonders never cease. WiiM support was very helpful in responding quickly
Click to expand...
Wonders? A cheap cat 5 cable is enough if not damaged and connected to the properly working port of the switch or router.
 
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Hpalmer said:
Rebooted Netgear ORBI mesh router, changed port PRO was plugged in on Netgear GS305v3 switch, changed Ethernet cable from Bellkens CAT6 to Audioquest Carbon Ethernet cable: Ethernet now connected, shows in app. Will wonders never cease. WiiM support was very helpful in responding quickly
Click to expand...
(y)
 
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Hpalmer said:
Rebooted Netgear ORBI mesh router, changed port PRO was plugged in on Netgear GS305v3 switch, changed Ethernet cable from Bellkens CAT6 to Audioquest Carbon Ethernet cable: Ethernet now connected, shows in app. Will wonders never cease. WiiM support was very helpful in responding quickly
Click to expand...
FYI! I've not had any connection issues with the replacement Pro!
 
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Just chiming in with another report of this problem. I’ve realised after having the pro for a few weeks that every two or three days it will get itself disconnected from my wired network. It stops showing as an AirPlay destination on iOS, and then if I open the Wiim app sure enough I get the search interface. Pulling the plug and putting it back in again causes it to reconnect within a few seconds.

This is maddening! I have a very simple network (just my ISP router and a Cisco switch). No firewalls, no other custom setup on the router, no other unusual setup, nothing. Every other device I’ve ever had on my wired network has been rock solid.
 
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PeterMann said:
Just chiming in with another report of this problem. I’ve realised after having the pro for a few weeks that every two or three days it will get itself disconnected from my wired network. It stops showing as an AirPlay destination on iOS, and then if I open the Wiim app sure enough I get the search interface. Pulling the plug and putting it back in again causes it to reconnect within a few seconds.

This is maddening! I have a very simple network (just my ISP router and a Cisco switch). No firewalls, no other custom setup on the router, no other unusual setup, nothing. Every other device I’ve ever had on my wired network has been rock solid.
Click to expand...
I understand your frustration. My best advice is to make WiiM support aware of the issue and to work with them until it is resolved. Make sure you've eliminated the obvious: changing ports on the router or switch...changing ethernet cables...power cycling both the Pro and the router...re-seating the ethernet cable.
 
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Hi
After investigating my ticket, the support concluded it was a problem between my unit (the second btw) and my router. They very nicely send me a new one, but sadly, after 3 days of testing, same problem…device must be rebooted in order to be find over ethernet. So 3 brand new devices, and still the same problem.
Using only wifi, everything is fine.
Hope it can be solved in a future firmware update.
 
Last edited:
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Same issue, opened a ticket.

This device is connected via Ethernet to my router as well as my streaming device, both in the same subnet. When this happens it's as if the device just does not connect via spotify connect. I can stream music though so it's not my internet connection nor router.

When this happened both a reboot of the WiiM Pro and my Router did not have any effect on the audio playback via Ethernet, the device would be discoverable but reject connections via Spotify connect. Spotify would work regardless.

In the WiiM Home app I then swapped the Source of the device to Bluetooth and paired my tablet to the device, this worked without issues. I then tried to change back to Ethernet source and same, device wouldn't connect via Spotify connect but it's discoverable. Restarted the app and same issue, could still stream music though.

Unsure why this is happening and I just bought this device this week but it seems as the Ethernet port freezes after a couple of days.
I have set it to Standby> Never but wish I could schedule reboots to maybe clear cache that could be causing the issue?
 
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Getting the drop every two days now. My Wiim Pro is connected to a LPS so I've started restarting that and then I get another two days.
My ticket has seen nothing since April 27th. Says, "Pending Eng Review" whatever that means. Ethernet connection.
 
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