Wiim Pro losing network connection

[bowser]

Hi,

I notice quite often that the App doesn't find the Wiim Pro anymore.
App troubleshooting suggests that my phone is not in the same Wifi, but the Wiim is connected via Ethernet and my phone is in the same network.
Wiim App on my iPad doesn't find it either.
If this happens the Pro is also not available in my router, so it seems like it's completely losing the network connection.
Chromecast/Airplay is also no longer available, but Bluetooth is. Optical-in and analog-out is still working.

After restarting the Pro (via unplugging the power), everything works fine again. Feels like this happens every second day. I also tried another network cable, but didn't change anything.
Are there any tipps to improve this?
Never had a network device that unreliable

 

[Mr Ee]

Same issue, opened a ticket.

This device is connected via Ethernet to my router as well as my streaming device, both in the same subnet. When this happens it's as if the device just does not connect via spotify connect. I can stream music though so it's not my internet connection nor router.

When this happened both a reboot of the WiiM Pro and my Router did not have any effect on the audio playback via Ethernet, the device would be discoverable but reject connections via Spotify connect. Spotify would work regardless.

In the WiiM Home app I then swapped the Source of the device to Bluetooth and paired my tablet to the device, this worked without issues. I then tried to change back to Ethernet source and same, device wouldn't connect via Spotify connect but it's discoverable. Restarted the app and same issue, could still stream music though.

Unsure why this is happening and I just bought this device this week but it seems as the Ethernet port freezes after a couple of days.
I have set it to Standby> Never but wish I could schedule reboots to maybe clear cache that could be causing the issue?

If you're mostly having Spotify Connect issues, try this.

https://wiim.community.forum/threads/spotify-connect-broken.870/post-10568

Edit - although... pro on ethernet, ipv6 setting won't be there to toggle!
What about preferred dns server? Does toggling that help?

 

[WiiM Support]

Same issue, opened a ticket.

This device is connected via Ethernet to my router as well as my streaming device, both in the same subnet. When this happens it's as if the device just does not connect via spotify connect. I can stream music though so it's not my internet connection nor router.

When this happened both a reboot of the WiiM Pro and my Router did not have any effect on the audio playback via Ethernet, the device would be discoverable but reject connections via Spotify connect. Spotify would work regardless.

In the WiiM Home app I then swapped the Source of the device to Bluetooth and paired my tablet to the device, this worked without issues. I then tried to change back to Ethernet source and same, device wouldn't connect via Spotify connect but it's discoverable. Restarted the app and same issue, could still stream music though.

Unsure why this is happening and I just bought this device this week but it seems as the Ethernet port freezes after a couple of days.
I have set it to Standby> Never but wish I could schedule reboots to maybe clear cache that could be causing the issue?

Hi Sombra,

We'll follow up with you from the ticket and whitelist you with new firmware to fix it today. This is not due to the Ethernet connection. There's an improvement in the Spotify eSDK that the new firmware includes. Please stay tuned! Thank you!

 

[Mr Ee]

Hi Sombra,

We'll follow up with you from the ticket and whitelist you with new firmware to fix it today. This is not due to the Ethernet connection. There's an improvement in the Spotify eSDK that the new firmware includes. Please stay tuned! Thank you!

Help me understand...
If there's a new Spotify eSDK that an as yet unreleased firmware includes, how does this isue not affect everyone using Spotify connect?

 

[WiiM Support]

Help me understand...
If there's a new Spotify eSDK that an as yet unreleased firmware includes, how does this isue not affect everyone using Spotify connect?

Hi Mr Ee,

This's not a bug but more like a performance improvement. In some user's regions, connecting to Spotify's music server via Spotify Connect is more difficult. We made some improvements to this. However, for most users, it doesn't affect them. I hope it clarifies. Thank you!

 

[HoJ76]

Mine do also drop out when I'm using internet cable.

 

[TTC64]

Hi, as a recent owner of a WIIM pro, I can report that the unit has serious problems to get connected to a Netgear108T GEthernet switch.
Actually , it doesn't, at all!
It works - for me - connected directly to the Fiber modem or via powerline plug. I may think the problem lies in the configuration of the WIIM Ethernet port, just because it won't connect on working infrastructure, i.e. with a cable connection working with Linux/Windows computer.
@WiiM Support and @WiiM Team:
Could you please publish the settings the Ethernet ports is expecting from its counterpart ? I would then tewak my switch into them and publish results.
Perhaps, that would suit your FAQ related to Ethernet. I would think that may help effectively many of your customer to succeed over their problems.

 

[TTC64]

Hi, as a recent owner of a WIIM pro, I can report that the unit has serious problems to get connected to a Netgear108T GEthernet switch.
Actually , it doesn't, at all!
It works - for me - connected directly to the Fiber modem or via powerline plug. I may think the problem lies in the configuration of the WIIM Ethernet port, just because it won't connect on working infrastructure, i.e. with a cable connection working with Linux/Windows computer.
@WiiM Support and @WiiM Team:
Could you please publish the settings the Ethernet ports is expecting from its counterpart ? I would then tewak my switch into them and publish results.
Perhaps, that would suit your FAQ related to Ethernet. I would think that may help effectively many of your customer to succeed over their problems.

In addition I can report that the MAC adress of the ethernet port won't be shown correctly in the WIIM app, latest build. An error easy to fix, I would think ?

 

[onlyoneme]

In addition I can report that the MAC adress of the ethernet port won't be shown correctly in the WIIM app, latest build. An error easy to fix, I would think ?

It's a WiFi card MAC indeed.

 

[onlyoneme]

Hi, as a recent owner of a WIIM pro, I can report that the unit has serious problems to get connected to a Netgear108T GEthernet switch.
Actually , it doesn't, at all!
It works - for me - connected directly to the Fiber modem or via powerline plug. I may think the problem lies in the configuration of the WIIM Ethernet port, just because it won't connect on working infrastructure, i.e. with a cable connection working with Linux/Windows computer.
@WiiM Support and @WiiM Team:
Could you please publish the settings the Ethernet ports is expecting from its counterpart ? I would then tewak my switch into them and publish results.
Perhaps, that would suit your FAQ related to Ethernet. I would think that may help effectively many of your customer to succeed over their problems.

It's a manageable switch, did you try with setting as close to the factory ones as possible, with all Green functions disabled?

 

[Brantome]

In addition I can report that the MAC adress of the ethernet port won't be shown correctly in the WIIM app, latest build. An error easy to fix, I would think ?

WiiM did say they’d fix that at some point.

 

[TTC64]

WiiM did say they’d fix that at some point.

Salut Brantome,
how, and did it get lost during more important upgrade?
I had the problems the day before yesterday and fixed it differently.
But that's not for everyone and not for any use case ... i.E. when you want to use them in more difficult to access situation like outdoor audio , for example ...

 

[TTC64]

It's a manageable switch, did you try with setting as close to the factory ones as possible, with all Green functions disabled?

Hi onlyoneme, no, I did not want to bother with the switch until I know what would be expected. There are other devices on it that work without issue. Never change ...

 

[onlyoneme]

Hi onlyoneme, no, I did not want to bother with the switch until I know what would be expected. There are other devices on it that work without issue. Never change ...

I've suggested it because I have GS108T switches and they work fine with my WiiMs.

 

[Allaboutmusic]

Have Wiim pro and now Wiim amp.....same issue. Units work fine when connected and using .....then the next day come home and can't get working again without force stopping app and turning wi-fi on and off on Android phone. Frustrating

 

[simbun]

Have Wiim pro and now Wiim amp.....same issue. Units work fine when connected and using .....then the next day come home and can't get working again without force stopping app and turning wi-fi on and off on Android phone. Frustrating

So the WiiM's are discoverable by other devices on the network, just not your phone as it's switching from mobile to Wi-Fi?
If you perform a network scan (using Fing app) from your phone before you toggle your Wi-Fi does it display the WiiM's?

 

[Allaboutmusic]

So the WiiM's are discoverable by other devices on the network, just not your phone as it's switching from mobile to Wi-Fi?
If you perform a network scan (using Fing app) from your phone before you toggle your Wi-Fi does it display the WiiM's?

The WIIM app says that it is connected to my spectrum network but can't find the app.
The new amp is connected to the WiFi because I can hit play on the remote and it starts playing music I ended the night before. The app just won't connect to the network to join with the hardware. Once I toggle my wifi on and off on the phone and restart the Wiim amp it joins.

 

[simbun]

The WIIM app says that it is connected to my spectrum network but can't find the app.
The new amp is connected to the WiFi because I can hit play on the remote and it starts playing music I ended the night before. The app just won't connect to the network to join with the hardware. Once I toggle my wifi on and off on the phone and restart the Wiim amp it joins.

It sounds like the discovery broadcasts aren't making it to the LAN (or the replies aren't making it back). Can you connect with UPnP control points or streaming clients?

 

[Allaboutmusic]

It sounds like the discovery broadcasts aren't making it to the LAN (or the replies aren't making it back). Can you connect with UPnP control points or streaming clients?

Yesterday I went into my phones wifi setting and removed 3 saves wifi connections from work and a coffee shop I visit. Just forgot them which is the Android option which removes them from automatically joining when they are in range. This left only my home wifi for my phone to join.....well I got home tonight and hit the Wiim app and it connected quickly and started streaming from where I left off last night......I'll see how it does for a couple days.....who knows...

 

[Allaboutmusic]

No fix yet.....only fix is to force stop app when I get home after work and restart Wiim app and it hooks right up. I've found that even leaving phone at home all weekend without losing WiFi connection doesn't help. The app must unregister or something from the WiFi if not used for a period of time.....it's all Dutch to me......?

 

[simbun]

No fix yet.....only fix is to force stop app when I get home after work and restart Wiim app and it hooks right up. I've found that even leaving phone at home all weekend without losing WiFi connection doesn't help. The app must unregister or something from the WiFi if not used for a period of time.....it's all Dutch to me......?

Previously you said you had to toggle WiFI, but now just force closing the WiiM app works?

As a test, when the WiiM app fails to connect try the BubbleUPnP app or a streaming services app if you use one.

Is this the only problem you're having with discovery?