WiiM pro plus problem with connection to wifi

[BarRos]

Hello,
Since yesterday I have a problem with my Wiim pro plus. I can't connect to the wifi network in any way. I have tried all the options I could find on the internet.
The other smart home devices work without problems. I even tried using an old access point and could not connect either.
Resetting the device to factory settings(holding the button for 10seconds) also did not solve the problem.
I tried for two hours today and managed to connect to the network only once - unfortunately, after about 2 minutes, the device in the app got the offline status and since then it has not been able to add it again.
Maybe someone had a similar problem and knows the solution to this problem. Maybe the device is broken?

 

[Mr Ee]

Welcome.

What does the status light on the pro do / show?

Standard questions I'm afraid...
Did you unplug the pro (from power) for a minute or two?
Did you reboot the router?
Did you reboot the phone / tablet?
Did you uninstall / reinstall the wiim app?
Does the pro work on ethernet?

Maybe try that last one (ethernet) first - if you do manage to get it connected this way you should be able to use the app (... More menu along the bottom) to send feedback and device logs to wiim.

 

[BarRos]

Hi,
Thank you for your reply.
Did you unplug the pro (from power) for a minute or two? Yes, it was test unplugged even for a few hours, I also reset it to factory settings, none of these operations worked.
Did you reboot the router? Yes, I restarted the network, I also tried on another access point - also without effect.
Did you reboot the phone / tablet?
Did you uninstall / reinstall the wiim app? After restoring the Wiim to factory settings, I tried to reconfigure it on several devices. Neither on ios nor on android was successful.
Does the pro work on ethernet? When connected by wire, the network connection works. I connected it directly to the switch in the network closet. The problem is that in the place where the wiim is placed I do not have a rj45 socket installed so such an option completely falls out in my case.

One thing I noticed is when configuring the available networks do not appear. The only option is other network and then entering ssid and password.
As I wrote earlier once every few hours the device will connect to the network so I was able to send a notification. Unfortunately it does not last long - After a maximum of 5 minutes, the device disconnects from the network and does not allow me to reconnect. I am waiting for a response from Wiim support but I wanted to describe my problem here, maybe someone had a similar problem and can help me solve the problem faster.

 

[Claudius]

Did you try to connect via WiFi close to the router ? I had a similar problem with a camera and the problem was an unplugged electric device near the router causing interference.

 

[BarRos]

Yes, I tried connecting it in a different place and close to the access point. That didn't work either. I'm afraid it's a hardware problem.