WiiM ultra no longer indexes

[Jmdesignz2]

WiiM ultra with powered USB hub attached Lexar 2TB USB SSD drive and external DAC. indexed albums, artist and tracks normally around 2300 tracks but now after adding more songs in folders it shows zero albums zero artists zero tracks, 1 playlist It does show folders Search function doesn’t work

Tried deleting the disc WiiM cache Reboot WiiM, Deep indexed twice

Same poor result

TLDR indexing worked fine a few days ago
Now after adding more songs nothing gets indexed but I can browse the folders.

 

[Burnside]

Rather than just a reboot, try power cycling the WiiM I.e. disconnect from power, wait a few moments and power it up again. Probably best removing the drive before powering up again, deleting the cache, re-inserting it and try indexing again.

 

[jdjung]

WiiM ultra with powered USB hub attached Lexar 2TB USB SSD drive and external DAC. indexed albums, artist and tracks normally around 2300 tracks but now after adding more songs in folders it shows zero albums zero artists zero tracks, 1 playlist It does show folders Search function doesn’t work

Tried deleting the disc WiiM cache Reboot WiiM, Deep indexed twice

Same poor result

TLDR indexing worked fine a few days ago
Now after adding more songs nothing gets indexed but I can browse the folders.

I know it's pricey but I went for a lifetime Roon Subscription since I have close to a thousand albums with my vinyl and CD collection combined. Plus with Roon Arc I can listen to them wherever there is a stable internet connection.

 

[reniro]

i had that problem a few months ago too!
After a third reboot it was like normal. A few days ago (after firmware update) i now have to go into an first folder (dir) before entering every folder ... its still buggy and i guess it always will be. I'm still missing folders which are on the SSD and aren't shown in the app. Album cover randomly not working ... its a mess.

 

[WiiM Support]

WiiM ultra with powered USB hub attached Lexar 2TB USB SSD drive and external DAC. indexed albums, artist and tracks normally around 2300 tracks but now after adding more songs in folders it shows zero albums zero artists zero tracks, 1 playlist It does show folders Search function doesn’t work

Tried deleting the disc WiiM cache Reboot WiiM, Deep indexed twice

Same poor result

TLDR indexing worked fine a few days ago
Now after adding more songs nothing gets indexed but I can browse the folders.

Hi there,

Please submit a ticket using the WiiM Home App so we can troubleshoot it for you. Thank you for your patience and support!

Alternatively, you can insert your USB disk into the PC and use the WiiM Home App on the PC to index. Please let us know how it goes.