Tidal A few days at Tidal and my nerves are quite frayed ...

[Optimust]

I have now started a free trial subscription with Tidal and already deeply regret it ...

In just a few days, I've already experienced more bugs than I've had with Spotify in all those years ...

I use Tidal on a desktop PC with the Windows 10 app and the playback device is a Wiim Amp Pro.

When Tidal content is played via the LAN/W-LAN connection, the current song is not highlighted in color in the track list, so it is not possible to see (directly in the list) what is currently playing. When playing via the Amp Pro's line-in connection (Realtek onboard sound), however, the whole thing works.

It has also happened several times that Tidal Connect simply disappeared from the sound output (bottom right), which could then only be remedied by restarting the computer ...

Initially, the volume control in the app was grayed out (inactive), no matter what I had activated/deactivated in the settings under sound output. At the moment, at least that works ...

If you jump back and forth between and within tracks during playback via LAN/W-LAN, there are often significant delays before the sound output starts again.

Clearing the cache and reinstalling did not bring any real change ...

Does anyone know these errors and has any solutions?

 

[harkpabst]

They usually update the app every fortnight or so.

Changing (and checking which variant works better) the "Preferred DNS" and" IP V6" in the WiiM Home app (one at a time) is also worth a try. The Tidal desktop app (as well as the smartphone app) is more or less just a smart remote, telling the WiiM Amp Pro what to retrieve from Tidal's servers.

I hope this free Trial is not going to ruin you completely.

 

[DRC]

I have now started a free trial subscription with Tidal and already deeply regret it ...

I did not realise that a free trial could cause so much aggravation. Maybe free trials should come with a health warning.

 

[Optimust]

Changing (and checking which variant works better) the "Preferred DNS" and" IP V6" in the WiiM Home app (one at a time) is also worth a try.

I would have to look into this a little more closely first, I have no real access to such things.


I've also contacted Tidal support now, so let's see if they can tell me something about it.

 

[Mr Ee]

I would have to look into this a little more closely first, I have no real access to such things.

Yes you do - in the wiim app, device settings, Network Status screen.

 

[Optimust]

Yes you do

What I wanted to say is that my information technology skills are, to put it mildly, a little limited and I am therefore always extremely careful when changing any settings ...

However, I have now tried all possible combinations under network status, but there were no recognizable changes.

The support has already contacted me and I will report back on how it turned out, in case others have or will have similar problems.