Am I crazy? Roon Ready stopped working on all WiiM devices after latest firmware update

[roonie]

I’m hoping someone from the WiiM team can help with this.

After updating my devices to the latest firmware, all of my WiiM units have disappeared from Roon.
Devices affected:

• WiiM Amp Ultra — firmware 5.2.809633
• WiiM Sound Lite — firmware 5.2.810533

Before the update everything worked normally with Roon.

Current behavior:

• Roon Ready toggle is still present in the WiiM app
• None of the devices appear in Roon anymore
• All other streaming methods (Spotify / Chromecast / etc.) work normally
• All devices are on the same subnet via Ethernet

Diagnostics I ran:

• _roon._tcp discovery returns nothing
• Port 9200 on the devices returns connection refused
• Device API (/httpapi.asp?command=getPlayerStatus) shows no references to Roon or RAAT

This seems to indicate the RAAT service is not starting on the devices.

I’ve tried:

• toggling Roon Ready off/on
• rebooting devices
• rebooting Roon Server
• rebooting network equipment

No change so far.

Is anyone else seeing this after the latest firmware update?

Thanks!

 

[Burnside]

The fastest way to get a response is to rise a ticket via the app so WiiM can inspect your logs. This is primarily a user community and while WiiM do drop in from time to time, the forum shouldn't be relied on for support.

@RyanWithWiiM - could you please escalate this once those impacted have posted their ticket numbers?

 

[roonie]

The fastest way to get a response is to rise a ticket via the app so WiiM can inspect your logs. This is primarily a user community and while WiiM do drop in from time to time, the forum shouldn't be relied on for support.

@RyanWithWiiM - could you please escalate this once those impacted have posted their ticket numbers?

Thanks I’ve made multiple tickets via the app over the past few days. I’ve heard nothing from them yet. Just wanted to see if the communities experience matched mine.

 

[Burnside]

Post the ticket numbers here and hopefully @RyanWithWiiM can have them expedited.

 

[roonie]

558282
558470

Thank you all!