Amp pro volume level reset

[Latte]

Hi,

I've noticed ever since the last update (mid May 2025 I believe), my wiim amp pro volume level resets to default (around 35% I think) every few days.
The wiim home app still shows my previously set volume level instead of 35%. Once I move the volume level around in the app, wiim amp pro would output the corresponding volume. This would fix this issue but I don't want to do this every few days.

I did not touch or change any settings during this time. It just happens by itself.

I'm wondering if anyone is experiencing the same thing and if there's any fix for this.

Thanks.

 

[Wiimer]

Hi,

I've noticed ever since the last update (mid May 2025 I believe), my wiim amp pro volume level resets to default (around 35% I think) every few days.
The wiim home app still shows my previously set volume level instead of 35%. Once I move the volume level around in the app, wiim amp pro would output the corresponding volume. This would fix this issue but I don't want to do this every few days.

I did not touch or change any settings during this time. It just happens by itself.

I'm wondering if anyone is experiencing the same thing and if there's any fix for this.

Thanks.

Hi,

My Ultra also has an issue with unintentional volume changes, but I haven't noticed it yet with Amp pro.

Next time you encounter the problem, please immediately submit a ticket via the feedback section of the WiiM app. A device log will be sent to help resolve the issue.

Btw, do you change the volume with the Smart Preset? If so, it is possible that similar problems may occur depending on the settings and how they are operated.

 

[Latte]

Hi,

My Ultra also has an issue with unintentional volume changes, but I haven't noticed it yet with Amp pro.

Next time you encounter the problem, please immediately submit a ticket via the feedback section of the WiiM app. A device log will be sent to help resolve the issue.

Btw, do you change the volume with the Smart Preset? If so, it is possible that similar problems may occur depending on the settings and how they are operated.

Thanks for the note... I'll try to submit a ticket when I notice the issue again.

I don't know what smart preset is. I just change the volume within the app for the device. I always set it to 50% and never change it until this issue starts happening.

 

[Wiimer]

Thanks for the note... I'll try to submit a ticket when I notice the issue again.

I don't know what smart preset is. I just change the volume within the app for the device. I always set it to 50% and never change it until this issue starts happening.

From what you have told me, it is probably a bug. I will see if I can reproduce it on my Amp pro.

Smart Preset = Presets.

It is possible to specify the volume in the Presets edit screen and change the volume with the preset buttons.

 

[Latte]

From what you have told me, it is probably a bug. I will see if I can reproduce it on my Amp pro.

Smart Preset = Presets.

It is possible to specify the volume in the Presets edit screen and change the volume with the preset buttons.

View attachment 22207

Thanks. I'm not using any presets so no I'm not using this volume control here.

I basically use the wiim amp pro as my PC amp to speakers so I'm not really using it for streaming.

Also this only started happening since the last update. Not sure if it's the firmware update or the wiim home app update.

 

[Burnside]

Does it change input when this happens? Each input on a WiiM device can have its own volume setting if per-source volume control is enabled under its audio input settings.

 

[Latte]

Does it change input when this happens? Each input on a WiiM device can have its own volume setting if per-source volume control is enabled under its audio input settings.

It didn't change the input. I'm using optical in since I'm using it for PC and it stays on optical the whole time.
Only the volume level changed.

I think it's similar to a system power cycle. If I unplug the power of wiim amp pro then plug it back in. It starts up again and the volume goes back to the low volume level (around 35%).

Maybe the amp pro restarted itself when this happened and I just didn't notice. (like during the night or something)