Connection Issue between iOS and Wiim Ultra via Qobuz Connect

[Savage]

Hello everyone,

I am experiencing a connection issue between my iOS devices and my Wiim Ultra via Qobuz Connect, and I need your help to resolve it.

Problem Description​

• Devices Involved:
  
  • iPhone 15 Pro running iOS 18.5
  • iPad 10 running iOS 18.5
  • Wiim Ultra (firmware up to date)
  • Mac (works fine with Wiim Ultra)
• Issue:
  
  • Unable to initiate Qobuz Connect from my iPhone and iPad to my Wiim Ultra.
  • However, if I start Qobuz Connect from my Mac, I can then control Qobuz Connect from my iOS devices.
  • The connection works perfectly from my Mac to the Wiim Ultra.
  • The connection also works from my Mac to my iPad and iPhone, and between my iPad and iPhone.

Troubleshooting Steps Already Taken​

1. Update Applications and Firmware:
   
   • All applications (Qobuz Connect and WiiM Home) are up to date.
   • The Wiim Ultra firmware is also up to date.
2. Restart Devices:
   
   • I have restarted my iPhone, iPad, and Wiim Ultra.
   • I have also uninstalled and reinstalled the relevant applications.
3. Network Verification:
   
   • All my devices are connected to the same network.
   • I have checked the network settings, and everything seems correct.

Questions​

• Has anyone encountered a similar issue with iOS devices and Wiim Ultra?
• Are there specific settings to check or modify on iOS devices to resolve this issue?
• Are there any known incompatibilities between iOS 18.5 and Wiim Ultra via Qobuz Connect?

I would be very grateful for any help or suggestions you could provide. Thank you in advance for your support!

Best regards,

 

[Burnside]

A similar issue was noted a few months back:
Post in thread 'Qobuz Connect released'
https://forum.wiimhome.com/threads/qobuz-connect-released.7129/post-127233

 

[Burnside]

Reading thru that thread suggests removing any special characters from the device name helped - is that relevant to your issue?

 

[Savage]

Thank you for your help. I hadn't searched the forum thoroughly enough.
It seems that the issue was caused by special characters (emojis). I changed the name of my Wiim device, and my problem is now resolved.

Thank you again for your response.