Has anyone get the failure of remote control from my new Wiim Ultra ?

[hgo58]

My remote controller from WiiM Ultra stopped working after 1 month. No led light at all. Initially i thought it was the battery. Till then, it has been working perfectly without any issue. I raised a ticket.

Is it correctly paired with the WiiM?

If it has been paired once before it may have gone into standby. Then just press it, wait some seconds and then press again.

 

[QuarryHunslet]

My remote controller from WiiM Ultra stopped working after 1 month. No led light at all. Initially i thought it was the battery. Till then, it has been working perfectly without any issue. I raised a ticket.

The WiiM Remote Control doesn’t have an LED Light on it.

 

[harkpabst]

And there's an icon in the WiiM Home app indicating when the remote is paired:



Still not impossible for a remote to become defective, of course.

 

[jdannunzio]

Issue solved: I unplugged everything and went through the pairing process again. Now it works. Just strange that the remote got dissociated so suddenly.

 

[Jackfate]

Issue solved: I unplugged everything and went through the pairing process again. Now it works. Just strange that the remote got dissociated so suddenly.

My ultra’s remote fails to work quite regularly.
I unplug it & plug it back in and it works again.
I find this to be the first step in troubleshooting ALL my electronics almost daily.
No big deal it’s just the way things work anymore

 

[hgo58]

What do this mean? "unplug it & plug it back in"

 

[harkpabst]

My ultra’s remote fails to work quite regularly.
I unplug it & plug it back in and it works again.
I find this to be the first step in troubleshooting ALL my electronics almost daily.
No big deal it’s just the way things work anymore

As mentioned e.g. by @hgo58 above, it's usually sufficient to press any button on the remote to wake it up and then wait <= 10 seconds. The next button press should be recognised and the icon should show up in the WiiM Home app (might require closing the app and opening it again).

However, I only ever have to do that when I remove the mains power from the Ultra overnight (and that's what I normally do).

I'm pretty sure that this behaviour is repeatable. Since I got used to this procedure I cannot remember one instance where the remote behaved in an unexpected manner (and yes, it did confuse me in the past).