My Wiim has started just turning on radio channel at random

[Nordvest]

Hi, My Wiim has recently started to turn on a radio station at random. It can happen when I listen to music and when I don’t listen to anything. Sometimes it also skips to the next song in the middle of a song when I listen to music (on Tidal). Is this a known issue?

 

[Burnside]

Do you use the WiiM remote and presets? Are its buttons stuck?

 

[Nordvest]

Do you use the WiiM remote and presets? Are its buttons stuck?

Thanks for answering!

Yes, I have the remote, but the buttons don’t appear to be stuck. But it’s a good idea though, it might be sending random signals occasionally perhaps?

I have removed the radio station from the preset and put a playlist there instead. If that now starts playing out of the blue, it`s the remote and if the radio station keeps popping up it`s probably something else

 

[adias]

Thanks for answering!

Yes, I have the remote, but the buttons don’t appear to be stuck. But it’s a good idea though, it might be sending random signals occasionally perhaps?

I have removed the radio station from the preset and put a playlist there instead. If that now starts playing out of the blue, it`s the remote and if the radio station keeps popping up it`s probably something else

Or someone is unknowingly clicking the remote…

 

[Chris P]

Pull out the remote batteries to test if it is the remote.

 

[Nordvest]

Or someone is unknowingly clicking the remote…

It’s not that, it happens when no one is in the room as well

 

[harkpabst]

Did you take out the batteries? A malfunctioning remote could well cause this when nobody's in the room.

 

[Nordvest]

Did you take out the batteries? A malfunctioning remote could well cause this when nobody's in the room.

No, I removed the radio station from preset 3 and put a Tidal playlist there instead. After that neither the radio station nor the playlist have started playing by itself so so far it seems more likely it was a error with the app and not the remote

 

[Wiimer]

No, I removed the radio station from preset 3 and put a Tidal playlist there instead. After that neither the radio station nor the playlist have started playing by itself so so far it seems more likely it was a error with the app and not the remote

Have you already tried rebooting the device (unplugging the power plug) or reinstalling WiiM app?
Are you using the charging adapter supplied with the Pro?
Have you submitted a support ticket to WiiM?

 

[Nordvest]

Have you already tried rebooting the device (unplugging the power plug) or reinstalling WiiM app?
Are you using the charging adapter supplied with the Pro?
Have you submitted a support ticket to WiiM?

Yes
Yes
No