If you have an issue and want to bring it to WiiM’s attention, the best way to do do is by raising a ticket thru the settings/feedback section of the WiiM Home app so they can inspect your device logs. Also re “messaging a mod”, I’m not aware of another moderator other than myself - the WiiM team are admins
Gotcha. I actually messaged the WiiM Support Admin. Anyway, he (she?) told me to open a support ticket. Thanks.