NOOB in need of help

mikado463

mikado463

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Joined
Nov 24, 2024
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6
I've just recently entered the world of streaming(purchased a WiiM Ultra) and I appear to be having connectivity issues, sporadic drop outs, etc.

I'm wirelessly connected to the router which is approx 12-15' away. Running a hard wire ethernet cable will be a PIA(two doorways to deal with)

Any other options for me to consider ??
 
Incognito, thanks for the reply, I have no idea what that is. perhaps my grandson can help out his old grandpa !
 
It's so simple that a four year old could do it...or if you don't access to a four year old you can always try your grandson.
:cool:
 
Incognito said:
It's so simple that a four year old could do it...or if you don't access to a four year old you can always try your grandson.
:cool:
Click to expand...
A static IP is not a good idea at all if you have WiFi connection issues. Why did you suggest it?

WiFi is inherently susceptible to interference from all sorts of sources. First get Grandson to try setting up your router on a different WiFi channel.
 
d6jg said:
A static IP is not a good idea at all if you have WiFi connection issues. Why did you suggest it?
Click to expand...

Because WiiM suggests it as a possible solution to the issues the OP described.

"Setting a static IP address for your WiiM device through the WiiM Home app enhances device discovery reliability, stabilizes hosting, prevents downtime from IP renewal, and aids in network troubleshooting." The video provided in the Configuring a Static IP for Your WiiM Device: A Step-by-Step Guide link above even specifically reflects setting a Static IP on a wireless connection. https://linkplay.s3.cn-north-1.amazonaws.com.cn/Video+Tutorials/Static+ip.mp4​
d6jg said:
First get Grandson to try setting up your router on a different WiFi channel.
Click to expand...

This is not an unreasonable suggestion either. Particularly setting it to a 5GHz channel and an uncrowded radio frequency band. Of course the allowable frequency bands vary by country. If one of these suggestions doesn't help, they can try the other...or try both.
 
mikado463 said:
I've just recently entered the world of streaming(purchased a WiiM Ultra) and I appear to be having connectivity issues, sporadic drop outs, etc.

I'm wirelessly connected to the router which is approx 12-15' away. Running a hard wire ethernet cable will be a PIA(two doorways to deal with)

Any other options for me to consider ??
Click to expand...

First, please test the Ethernet connection to make sure it is working OK. (This will identify Wi-Fi as the culprit.)

If there was no problem with the Ethernet connection. Please try rebooting the router and the WiiM device.

Next, if your current Wi-Fi connection is 2.4GHz, try 5GHz. (or vice versa).

Such problems may also occur if your router's band steering feature automatically switches between 2.4GHz and 5GHz.

Also try turning DNS on/off, and IPV6 off, and 5GHz Only off, in the network status screen of the WiiM app.
 
These are all great suggestions, but my initial advice would be to see if even a slight relocation of the router might help. I remember having issues when it was placed behind the screen of a television. Just moving it to the side or below the tv led to data transfer rates which, from a distance, were an order of magnitude faster than before.
 
Under "Network status" in preferences, you can see how strong is the Wi-Fi signal and then eventually decide if relocate the items in order to get a better connection.
In the example it's shown a very good signal.
 

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Incognito said:
Because WiiM suggests it as a possible solution to the issues the OP described.

"Setting a static IP address for your WiiM device through the WiiM Home app enhances device discovery reliability, stabilizes hosting, prevents downtime from IP renewal, and aids in network troubleshooting." The video provided in the Configuring a Static IP for Your WiiM Device: A Step-by-Step Guide link above even specifically reflects setting a Static IP on a wireless connection. https://linkplay.s3.cn-north-1.amazonaws.com.cn/Video+Tutorials/Static+ip.mp4​


This is not an unreasonable suggestion either. Particularly setting it to a 5GHz channel and an uncrowded radio frequency band. Of course the allowable frequency bands vary by country. If one of these suggestions doesn't help, they can try the other...or try both.
Click to expand...
Apologies are in order but I have to say that’s very strange advice. There are 2 parts to joining a WiFi network. The first is connection to the SSID and the second is obtaining an IP address from DHCP server. It has to be both and in the order stated. There is no problem reserving an IP on the DHCP server but setting it static on the device won’t assist in troubleshooting at all. In fact the reverse.
 
d6jg said:
There is no problem reserving an IP on the DHCP server but setting it static on the device won’t assist in troubleshooting at all. In fact the reverse.
Click to expand...
Exactly.

Just setting a static IP address in the WiiM Home app is really begging for trouble. It simply doesn't work that way. Strange advice from the tutorial.
 
I have seen quite a few posts relating to WiFi connections. One thing many suggestions fail to mention is a bad unit. 15 feet from router with nothing to interfere with the signal is very poor reception. If other devices further away from the router work with no problem then I would be quite upset with the purchase. I suggest an exchange. What you are trying to do with your unit is quite reasonable and should require nothing more than a basic setup.
 
goodmore said:
I have seen quite a few posts relating to WiFi connections. One thing many suggestions fail to mention is a bad unit. 15 feet from router with nothing to interfere with the signal is very poor reception. If other devices further away from the router work with no problem then I would be quite upset with the purchase. I suggest an exchange. What you are trying to do with your unit is quite reasonable and should require nothing more than a basic setup.
Click to expand...
Few things are as frustrating as going through the hassle of a hardware exchange just to find that the problem is simply with software configuration ...
 
harkpabst said:
Few things are as frustrating as going through the hassle of a hardware exchange just to find that the problem is simply with software configuration ...
Click to expand...
You buy it on Amazon. You return it to UPS with free return shipping. You order a new one. It comes to your door in 24 hrs. The point is 15 feet from today's router is not an unrealistic expectation. One of my WiiM mini's is hooked to a beater stereo in my garage at least 25 ft away through two walls. There should be no adjusting or configuration of a router. It should be a matter of a basic network connection. To be fair it could be the router, but then I would not tolerate that either. If other connections with other devices that are further away are not a problem then you know the router is OK.
 
goodmore said:
You buy it on Amazon. You return it to UPS with free return shipping. You order a new one. It comes to your door in 24 hrs. The point is 15 feet from today's router is not an unrealistic expectation. One of my WiiM mini's is hooked to a beater stereo in my garage at least 25 ft away through two walls. There should be no adjusting or configuration of a router. It should be a matter of a basic network connection. To be fair it could be the router, but then I would not tolerate that either. If other connections with other devices that are further away are not a problem then you know the router is OK.
Click to expand...
Needless to say that I don't agree.

It's not just about router configuration and even if it was there are just too many devices you could say that there is one minimal common configuration that fits all.
 
mikado463 said:
Gents, thanks for all the suggestions, I will endeavor to work on the solution later today !
Click to expand...
Great! Let us know if any of the suggestions help with the problem. I suggest you start with some of the simpler ones and work your way up to the more technically complex. merifon's suggestion to check the WiFi signal strengh under Network Status is a great place to start. Sorry that I started with such a complex suggestion when the problem might be solved more simply. Good luck!

​

 
One more quick question gents ..........

I just picked up an ethernet cable to try, is it merely plug-n-play between router and Streamer or do I have to do some kind of set-up / configuration ?
 
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