Persistent Qobuz Connect problem

[Sliphorn]

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My set up is a Pro as the master and three mini’s as slaves. Qobuz connect on a daily basis stops and will not advance to the next track. The only way to get it to continue is to reboot the Pro. I have raised multiple tickets but they have not come up with a solution. The last time they said it has to do with the SDK, whatever that is. I have done everything they have asked me to try but nothing works. This has been going on for months.

Has anyone else experienced this problem?

Thanks
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[Wiimer]

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Ok, then as far as I can tell Qobuz dropped the ball by not making a simple statement through their app or site explaining what Connect users can expect. Same for WiiM. Surely, WiiM must have known of this. Of the many email correspondences I had with them no one at WiiM knew about this? If that’s the case then that is some pizz poor communication between the two companies.
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I understand how frustrating that must be.

With streaming services, issues like this can happen at any time. And Qobuz Connect is a brand-new service that hasn’t even been around for a year yet..

To ensure I can enjoy music no matter what happens, I subscribe to four streaming services, two of which are free versions. But my library is synced across all of them. So even if Spotify—which I use as my main service—were to go down tomorrow, I’m ready to switch to another one right away.

 

[MattX]

Is it fixed yet ? Looks like WiiM and Qobuz have taken a leaf out of Microsoft's book for updates etc - we are all the Beta testers (well in this case its so badly broken I would say Alpha testers) - Could be worse I suppose, could be Sonos...... ;-)

 

[Sliphorn]

I understand how frustrating that must be.

With streaming services, issues like this can happen at any time. And Qobuz Connect is a brand-new service that hasn’t even been around for a year yet..

To ensure I can enjoy music no matter what happens, I subscribe to four streaming services, two of which are free versions. But my library is synced across all of them. So even if Spotify—which I use as my main service—were to go down tomorrow, I’m ready to switch to another one right away.

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Uh huh. Ok. Good for you.
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[Sliphorn]

Is it fixed yet ? Looks like WiiM and Qobuz have taken a leaf out of Microsoft's book for updates etc - we are all the Beta testers (well in this case its so badly broken I would say Alpha testers) - Could be worse I suppose, could be Sonos...... ;-)

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Don’t know yet. I’ve been streaming via QC for a few hours and so far it has been stable. And yes, it certainly could be worse.
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[ddasterdly]

From Wiim.........

Apologies for the inconvenience.
We are currently investigating the issue where Qobuz Connect playback may stop randomly, and we expect to release a fix soon.

Best regards,
WiiM Support

 

[Sliphorn]

From Wiim.........

Apologies for the inconvenience.
We are currently investigating the issue where Qobuz Connect playback may stop randomly, and we expect to release a fix soon.

Best regards,
WiiM Support

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Right, it’s the same thing I’ve heard from them for weeks and weeks. They’re very good at blowing smoke. I hope it is fixed but it shouldn’t take someone, me in this case, to come to the forum and raise a little Cain. Apparently, doing so has lit a fire under their collective azzes. I guess my multiple raised tickets weren’t enough.
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[HansD-NL]

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Right, it’s the same thing I’ve heard from them for weeks and weeks. They’re very good at blowing smoke. I hope it is fixed but it shouldn’t take someone, me in this case, to come to the forum and raise a little Cain. Apparently, doing so has lit a fire under their collective azzes. I guess my multiple raised tickets weren’t enough.
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I hear Jules Winnfield talking. (Samuel L. Jackson in Pulp Fiction)

 

[Sliphorn]

I hear Jules Winnfield talking. (Samuel L. Jackson in Pulp Fiction)

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I lived in Chicago for 65 years. That manner of speech was normal in my neighborhood.

 

[Driftdive]

From Wiim.........

Apologies for the inconvenience.
We are currently investigating the issue where Qobuz Connect playback may stop randomly, and we expect to release a fix soon.

Best regards,
WiiM Support

Just to add that I'm also having the same problems with Qobuz Connect and my WiiM Pro. It plays perfectly when I first select music (via optical to a REGA DAC), either an album, playlist or a long play queue. But once the music stops, 9 times out of 10 the WiiM locks up and the only way to get it going again is a reboot.

Other than that I still think it's a great bit of kit, so I'm not throwing my toys out of the pram, just hoping with crossed fingers they fix it, because until recently it worked perfectly

 

[kwd0405]

To jump onto this, my Ultra has kind of the same-but different issue, whenever I play specific tracks I will get the notification "an error occured while playing the current track". This only happens with Qobuz Connect AND the WHA, my phone plays these tracks just fine.