Remote stopped working

[GuitGuy]

I have 2 Wiim Pro Pluses that came with remotes that i bought a year ago. Neither remote is working it seems. I put fresh good batteries in each (tried multiple sets) and I cannot get them to work.

I did confirm that the batteries I put in originally died...so I think it is an issue of not being able to re-pair the remotes.

I tried the pairing procedure and they won't pair. I hold the mute and input buttons down for more than 2 seconds, let go and in the app I tell the device to pair. It tells me it can't find the remote.

Am I doing something wrong? I tried pressing the buttons while pairing, letting go before pairing...nothing works. The procedure isn't totally clear.

Ideas? It seems unlikely that both remotes went bad. The both worked when I initially set them up last year.

Thanks.

 

[Ronnie D]

Ideas? It seems unlikely that both remotes went bad. The both worked when I initially set them up last year.

Have a look at this

Troubleshooting WiiM Voice Remote Issues

This tutorial will guide you through the steps to troubleshoot issues with your WiiM Voice Remote. Troubleshooting Steps Step 1: Remove Battery and Unplug WiiM Device Remove the battery from your WiiM Voice Remote. Unplug your WiiM de...

faq.wiimhome.com

 

[GuitGuy]

Have a look at this

Troubleshooting WiiM Voice Remote Issues

This tutorial will guide you through the steps to troubleshoot issues with your WiiM Voice Remote. Troubleshooting Steps Step 1: Remove Battery and Unplug WiiM Device Remove the battery from your WiiM Voice Remote. Unplug your WiiM de...

faq.wiimhome.com

Thanks for the suggestion but that didn't help.

I have a Samsung phone if that matters.

 

[Ronnie D]

I have a Samsung phone if that matters.

Me too.!
OK, try this . Unplug your wiim device for a couple of minutes. Turn off ANY Bluetooth connections that you have switched on, TV, Tablet, Phone etc. Restart your WiiM device and allow to fully boot up. Leave all Bluetooth connections turned off. When you go to pair your remote get really close to the WiiM device and just keep trying. You may have to try a few times. Make sure your batteries are good
Can you also check and see if you have accidentally paired your remote to your phone. If so delete (forget) the connection.See if that works

 

[Wiimer]

Thanks for the suggestion but that didn't help.

I have a Samsung phone if that matters.

First, try @Ronnie's excellent suggestion. If that doesn't resolve the issue, try these steps:

1. Check that the remote's batteries are not inserted with the + and - terminals reversed.

2. Turn on your phone's Bluetooth and display the phone's Bluetooth settings screen. Next, put the remote into pairing mode. Refresh the phone's Bluetooth screen and check that "WiiM Voice Remote" appears in the list of discoverable devices. If it appears, your remote is not broken. You can also try pairing it with the phone just to be sure.



3. Open the "App Info" of the WiiM app and confirm that permissions for "Nearby Devices" and "Location" are enabled.

 

[GuitGuy]

So I went back to the other remote and I could see it show up in my Bluetooth device list. Went into remote pairing on the app and it came right up. So now I know what to look for!

I will see if there is a battery connection issue or something with the problematic remote.

Thanks for the help!

 

[GuitGuy]

To follow up on this, I managed to get the problematic remote apart and found what looked like a dodgy solder joint on one of the battery terminals. I reflowed the solder and measured the voltage at the test points I found on the circuit board. That all looked good, but still no joy. Not sure what happened to it but it appears to be toast. If I find I miss it, I may just order one.

I now know way more than I had ever planned to learn about this remote!

 

[Ronnie D]

I managed to get the problematic remote apart

Next time, before taking anything apart, I would highly recommend that you raise a ticket to WiiM support using the header of this forum or going to more/feedback in the app.

 

[GuitGuy]

Next time, before taking anything apart, I would highly recommend that you raise a ticket to WiiM support using the header of this forum or going to more/feedback in the app.

If it was the box itself I wouldn't have taken anything apart. It seemed worth the risk with the remote. I see there is a better version available with a rechargeable battery, so if I miss it I will get one of those.

 

[Ronnie D]

if I miss it I will get one of those.

Black Friday and Amazon Prime Day Just saying
What country are you in?

 

[GuitGuy]

Black Friday and Amazon Prime Day Just saying
What country are you in?

I see I just missed the black Friday deal. I am in the US.