Sound drops out regularly

[duderuud]

For me that can't be the problem. My Ultra is standing directly under my wifi AP

 

[harkpabst]

Directly under the AP is not necessarily the best place. What Wi-Fi Strength and RSSI are displayed under Network Status?

 

[duderuud]

Sound drops out regularly

Have been using my Ultra for a couple of days now. Great device but I have a serious problem, the sounds regularly drops out. It's like the mute button is being pressed for a couple of seconds. It's a bit hard to replicate because sometimes the Ultra plays without any issues for an hour and...

forum.wiimhome.com

Sound drops out regularly

Since the initial immediate PHONO drop out occurred after reverting back to the previous firmware, I've had no other issues. Including on PHONO. The Ultra has been perfect. Would be reasonable to assume that the issues were related to the latest firmware.

forum.wiimhome.com

 

[Jaarmendariz1967]

EDIT:
I sent a ticket this morning as the dropout occurred again.
Ticket:510814

I will now attempt a factory reset as this issue is only happening with a very small percentage of users.
----------------------------

Yes, I have the same problem as you now.

View attachment 10946

Have you tried these two?

• Unplug the power cable and plug it in a few minutes later
• Re-pairing the remote

The first disconnection occurred after running RC many times. For some time now I have had no sound on Spotify connect after RC. But this is the first time today that I have had this kind of drop out.

I have the same problem with playback from Spotify, Amazon, and phone storage, and it appears to be an Ultra issue, as the problem does not occur with the WiiM amp.

I have tried rebooting several times, but each time I start up the symptoms get worse. I thought the remote was malfunctioning, so I re-paired it. I then unplugged the Ultra's power cable and turned it on a few minutes later.

And now it appears to have worked, with no drop out yet. I will have to wait and see for a while longer.

 

[Jaarmendariz1967]

I have the same issue when we have internet connectivity issues, Is your signal good?

Same issue. Set it up on Tuesday the 26th and it worked great suddenly yesterday it began dropping out. Asked ChatGPT to help me troubleshoot kept asking me to go into streaming or advanced settings. There is no streaming or advanced settings in the app. It’s extremely frustrating.

 

[Mr Ee]

Same issue. Set it up on Tuesday the 26th and it worked great suddenly yesterday it began dropping out. Asked ChatGPT to help me troubleshoot kept asking me to go into streaming or advanced settings. There is no streaming or advanced settings in the app. It’s extremely frustrating.

Welcome.

Don't ask AI, ask us real humans!
Maybe provide a bit more detail, e.g. wifi, music source, any noticable pattern to dropouts etc.
Have you tried toggling the ipv6 and dns settings?

And with that I'm going to drop out for a while.
It's late here...

 

[Jaarmendariz1967]

Welcome.

Don't ask AI, ask us real humans!
Maybe provide a bit more detail, e.g. wifi, music source, any noticable pattern to dropouts etc.
Have you tried toggling the ipv6 and dns settings?

And with that I'm going to drop out for a while.
It's late here...

I’ve tried every imaginable fix. It does it with TIDAL, QLBUZ, it does it if I hardwire it, it does it if I don’t, I have a super fast Internet connection because I work from home and do teams meetings all day… I bought the device on Tuesday set it up on Tuesday. Worked like a charm all night Tuesday well into the evening on Wednesday and then suddenly yesterday afternoon it started and it hasn’t stopped and continues this morning. I sent a ticket to wherever it goes through the app so we’ll see what happens. I haven’t had it long enough to do an update. It would appear I inherited the bad update.

 

[harkpabst]

I’ve tried every imaginable fix.

If you really had there was no hope left. Let's keep our fingers crossed that there is a fix.

It does it with TIDAL, QLBUZ, it does it if I hardwire it, it does it if I don’t, I have a super fast Internet connection because I work from home and do teams meetings all day… I bought the device on Tuesday set it up on Tuesday. Worked like a charm all night Tuesday well into the evening on Wednesday and then suddenly yesterday afternoon it started and it hasn’t stopped and continues this morning. I sent a ticket to wherever it goes through the app so we’ll see what happens.

Sending feedback is exactly the right thing to do here. Device logs are sent along to the support team so they might be able to identify the root cause.

I haven’t had it long enough to do an update. It would appear I inherited the bad update.

You replied to a one year old thread. The "bad update" from back then is ancient history now.

It won't hurt if you post your exact firmware version. Support won't need this info, they should be able to tell from the logs.

 

[RyanWithWiiM]

Just some random things to try since I haven't looked at any logs and there isn't a lot of info in here...

1. It was working fine for a while and then started having problems. Most likely, something changed, so I'd look into what might have changed. Did a cordless phone get set up? Did someone come home from a trip? Did your neighbors turn on their EMF field?

2. Most likely causes of sudden instability are network related, so I'd recommend starting with a network reboot. Unplug routers and access points, reboot them all after a few minutes. Restart all your WiiM and other network devices as well once the network is back up. Test drive things!

3. TIDAL and QOBUZ both require really consistent network connections so they're susceptible to environmental issues much like a canary in the coal mine. Other things may be fine while your highest quality streams aren't.

In any case, my advice is to work with our support team if you're tried what you can come up with and are still having trouble. They're great at lending a hand.