DariuszP
Active member
I’m thrilled to share my excitement about the new firmware and software that now have arrived for all my Ultra, Amp Ultra, iPhone, and Apple TV. Frequent and substantial updates from WiiM have significantly enhanced my post-purchase satisfaction and the improvements in functionalities are often so fundamental that many other companies would ask to “pay” for them via necessity to upgrade to the newer, more expensive versions of their products.
Here, in essence, I feel like I’m getting a new, much improved, and more exciting version of the product almost every month. And as often happens, the modifications directly come from comments on this forum, making us feel like co-authors of those improvements and fostering a deeper emotional connection to the product.
As a marketer by trade, I believe that this is a prime example of how excellent customer service and diligently listening to user comments can substantially increase the value of a product, brand image, and overall customer satisfaction.
Does anyone else have similar observations? Let’s share them so we can together further motivate @WiiM Team as well as express our gratitude for their outstanding work!
Here, in essence, I feel like I’m getting a new, much improved, and more exciting version of the product almost every month. And as often happens, the modifications directly come from comments on this forum, making us feel like co-authors of those improvements and fostering a deeper emotional connection to the product.
As a marketer by trade, I believe that this is a prime example of how excellent customer service and diligently listening to user comments can substantially increase the value of a product, brand image, and overall customer satisfaction.
Does anyone else have similar observations? Let’s share them so we can together further motivate @WiiM Team as well as express our gratitude for their outstanding work!
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