Tidal connect connectivity issues

[Jakub]

Sometimes I can't connect to Wiim pro through Tidal connect. I just click that devices icon on Tidal android app and both wiim through Chromecast and wiim through Tidal connect show up. I click the Tidal connect option, it tries to connect (UI shows some animation around that devices icon) but eventually fails. I can retry few times but it doesn't help. Connection through Chromecast works. Please help me troubleshoot that problem.

 

[Mr Ee]

Happens to me reasonably often too, tidal connect fails in the same way you describe to both a wiim mini and a bluesound.
I often find that closing and reopening Tidal fixes it, or sometimes restarting my tablet.
The Tidal app just seems flaky, crashing sometimes too.
Note that I don't need to restart the wiim or node at all to get this (re)working, implying it's a Tidal issue.

 

[Jakub]

I'm wondering if Wiim support could try working together with Tidal support to get this solved. It's extremely annoying. Trying to get any support from Tidal is always same - they send some generic email telling you to some cache cleaning etc.

 

[Mr Ee]

Was having a lot of issues with tidal (very, very, very slow, not connecting) on one of my tablets.
Uninstalled and reinstalled it, and it's behaving again.
I suppose there's a possibility that if someone like wiim talks to tidal it's more likely to get some attention.

Did you try clearing the cache?

 

[Steensoenderup]

I’ve got the same issue from Tidal using Tidal Connect. And when it happens I got the same error in WiiM app (iPhone and iPad) where I suddenly can’t connect to WiiM pro.
I’ve got a fully functional wireless network- and it’s not a problem using either Spotify connect or Google cast.
My quick fix is that i restart my wireless network on my Apple device. But it’s annoying…