Unable to update to the latest firmware on wifi

[RahulH]

Unable to update to the latest firmware on wifi. It tries to download the update but fails without starting the download.
The wifi connection is shown as 'Very Good '.
All functions work properly just can't update to the new firmware.
Tried on different days and times. Tried rebooting the router, wiim ultra but no luck.
Any suggestions?

 

[Wiimer]

Unable to update to the latest firmware on wifi. It tries to download the update but fails without starting the download.
The wifi connection is shown as 'Very Good '.
All functions work properly just can't update to the new firmware.
Tried on different days and times. Tried rebooting the router, wiim ultra but no luck.
Any suggestions?

Hi
Can you tell us the current firmware version and the version number you are trying to download?

 

[RahulH]

Current version 5.2.714249
Download version 5.2.715362

 

[Wiimer]

Current version 5.2.714249
Download version 5.2.715362

Please check the App Store (or Play Store) for updates to the WiiM app. If it doesn't work, please submit a ticket through the feedback section of the WiiM app.

 

[harkpabst]

Unable to update to the latest firmware on wifi. It tries to download the update but fails without starting the download.
The wifi connection is shown as 'Very Good '.
All functions work properly just can't update to the new firmware.
Tried on different days and times. Tried rebooting the router, wiim ultra but no luck.
Any suggestions?

Do you use any advanced firewall rules in your router's setup that could prevent the WiiM Ultra from contacting the actual download server?

WiiM might be able to tell if this is a problem by looking at the device logs. If you send feedback through the WiiM Home app, device logs will be send along with your description of the issue.

 

[RahulH]

Do you use any advanced firewall rules in your router's setup that could prevent the WiiM Ultra from contacting the actual download server?

WiiM might be able to tell if this is a problem by looking at the device logs. If you send feedback through the WiiM Home app, device logs will be send along with your description of the issue.

Not sure about that but I was able to update to the version that is currently installed without issues.
Just the latest build is causing an issue.