Wiim Amp keeps rebooting every 2mn or so

[theflowerist]

I hadnt used the original Wiim amp for a few months but upon seeing the news of the integration of youtube music (eventhough it could be done prior using chromecast...), I got curious and set it up again. The first couple of days, the amp had issues with the firmware update. It would claim to have gone successfully only to see on the app that the amp was still running the old firmware but eventually, it did update to the Youtube music firmware version.

played with it a bit and then went on vacation

As I got back I noticed the white led flashing rather often,,,,too often, Played a bit of music and then after a couple of minutes, the music would stop and the white light would be flashing....that behavior has continued ever since despite doing all the reboots, disonnecting, factory reset imaginable

So, I wanted to know if anyone had encountered a similar issue and had managed to resolve it?
If Wiim is aware of the issue and have a fix upcoming since it might be related to the latest firmware?

For now the amp is useless

 

[Valentino]

Have you submitted a ticket to WiiM?

 

[theflowerist]

I tried updating it to an older firmware but it keeps happening. I guess the amp is toast

 

[Wiimer]

I tried updating it to an older firmware but it keeps happening. I guess the amp is toast

As @Valentino said, please submit a ticket via the feedback section of the WiiM app.
(WiiM app -> More -> Feedback)

Your device logs are sent to help resolve issues.

Fast flashing white LEDs indicate that the device is rebooting. The device seems to be rebooting repeatedly for some reason.

Unplug the power cable, leave it for a while and try plugging it in again. (You have already tried resetting the device, so it is unlikely that this will solve the issue..)

Btw, does the music play/stop work correctly when you press the volume knob?

 

[theflowerist]

I managed to solve it not knowing exactly how. I did install the beta channel firmware....which didnt do much to solve the issue. I plugged off the amp for a couple of hours, then redid the whole setup....kept rebooting....until it didnt. Now it works, Im just not sure exactly how

 

[harkpabst]

I managed to solve it not knowing exactly how. I did install the beta channel firmware....which didnt do much to solve the issue. I plugged off the amp for a couple of hours, then redid the whole setup....kept rebooting....until it didnt. Now it works, Im just not sure exactly how

Whenever you run into problems that appear to be related to a firmware update, pretty much the only things you can do are:

1. Power cycle the unit
2. Revert to a previous firmware, power cycle, re-install the latest firmware, power cycle.

This is pretty much universally true, independent of the manufacturer. So even if you don't know exactly how you fixed it, you definitely did the right thing.

 

[WiiM Support]

I managed to solve it not knowing exactly how. I did install the beta channel firmware....which didnt do much to solve the issue. I plugged off the amp for a couple of hours, then redid the whole setup....kept rebooting....until it didnt. Now it works, Im just not sure exactly how

Hi theflowerist,

Please submit a ticket from the WiiM Home App. We want to troubleshoot your device's root cause. Thank you again for your continued support and patience!