WiiM Home App will only play albums with 10 or fewer tracks from my home music share

[Scheinrb]

Is anyone else having a problem with this? If I choose an album from my music library with more than 10 tracks the app will not display the track list and will not play the album. Ones with 10 tracks or less play perfectly.

 

[Scheinrb]

I first noticed this after the last app update (though I can't be sure that's when it started).

 

[MotleyG]

Is anyone else having a problem with this? If I choose an album from my music library with more than 10 tracks the app will not display the track list and will not play the album. Ones with 10 tracks or less play perfectly.

What is the source? USB input or streaming through some kind of DLNA server?

 

[Scheinrb]

I have my music stored on an external 4TB USB drive that is only 25% full. I have lost no data because when I drag any album, large or small, onto WMP Legacy on my desktop it plays perfectly. But when I try to stream albums with more than 10 tracks the song list is blank.

Interestingly, this happens whether I play albums that were ripped to my computer using WMP Legacy or albums which were downloaded from music websites, so it can't have anything to do with the ripping process. And I've also checked, for some reason it also happens with every other WiiM-compatible streaming app I tried, every other media player I tried, and every combination of them. So I wonder if it's somehow connected with Microsoft's decision to eliminate album info lookup on its media players.

If you're interested, in the WiiM Help Center you can see Ticket #561648. I've done tons of diagnostics and given them lots of info, but be forewarned, it's a lot to read.

 

[Burnside]

Where is your

If you're interested, in the WiiM Help Center you can see Ticket #561648. I've done tons of diagnostics and given them lots of info, but be forewarned, it's a lot to read.

Afraid only you can see tickets you have raised, they're not public but private to the email you used when you logged the ticket

 

[Scheinrb]

I thought there was a way to see the ticket. But I have been having a dialogue with WiiM (mostly my posts). I've tried everything: Several deleting and re-downloading app, checked for corrupt files on foobar2000, rebuilt library several times (the last after deleting files with .wmdb extensions), malware scan, turning off firewall and virus protection, changing settings in registry editor, then doing a system restore (hoping maybe it would shake things up), checking with a backup USB stick (same thing happens), etc., etc. I've ruled out everything I could think of. I wonder if this has happened to other users of this forum as well.

I guess I should clarify: The external usb drive is connected to my desktop computer, not the WiiM streamer. I use the app on my iPhone and iPad to stream to 4 separate WiiM devices via the media player. All are exhibiting this issue.

 

[MotleyG]

The external usb drive is connected to my desktop computer, not the WiiM streamer. I use the app on my iPhone and iPad to stream to 4 separate WiiM devices via the media player.

You have confirmed what "app" is being used on you devices not to stream from your PC. Have you tried another service to confirm if the problem is the current program?

 

[Burnside]

I thought there was a way to see the ticket. But I have been having a dialogue with WiiM (mostly my posts). I've tried everything: Several deleting and re-downloading app, checked for corrupt files on foobar2000, rebuilt library several times (the last after deleting files with .wmdb extensions), malware scan, turning off firewall and virus protection, changing settings in registry editor, then doing a system restore (hoping maybe it would shake things up), checking with a backup USB stick (same thing happens), etc., etc. I've ruled out everything I could think of. I wonder if this has happened to other users of this forum as well.

I guess I should clarify: The external usb drive is connected to my desktop computer, not the WiiM streamer. I use the app on my iPhone and iPad to stream to 4 separate WiiM devices via the media player. All are exhibiting this issue.

So by "media player", do you mean Windows Media Player? If so, I'd try installing the beta Windows WiiM Home app, Plex, MediaMonkey, or even better Minimserver on your PC and see if you get better results that way.

 

[Scheinrb]

Maybe I was vague. To clarify: I don't use an app on my desktop computer to stream. I do, however, have my music library folders on the external 4TB drive which is connected to the desktop and all of the music folders containing the albums are included in my music library. I have the WiiM Home app for iOS installed on my iPad and iPhone. I use those two devices (plus the remote that came with my WiiM Pro Plus) to remotely control my 4 WiiM streaming devices in various rooms. For years everything worked perfectly. Then the other day I noticed albums with greater than 10 tracks simply failed to load the song list and so could not be played on any of my devices.

 

[Scheinrb]

And yes, the default media player set to stream my music to my 4 WiiM devices is WMP Legacy; but when I switch the default to a different media player the same problem exists, can't play the large-tracklist albums over 10.

 

[MotleyG]

And yes, the default media player set to stream my music to my 4 WiiM devices is WMP Legacy; but when I switch the default to a different media player the same problem exists, can't play the large-tracklist albums over 10.

I can't say why WMP would limit playback to albums with 10 or less tracks. However I have had this Windows player disabled for years. Regardless I see no setting there to make this happen.

My preference is to use Asset by Illustrate, the same developer as dBpoweramp. MusicBee also streams full albums without issues for me. No issues streaming any album on my Windows system.

 

[Scheinrb]

I've never heard of Asset or MusicBee; thanks, I'll check them out. But I don't know if they will work; as I mentioned above, I've already tried several other media players and also other streaming apps compatible with WiiM. I get the same thing with every one and every combination. I've established that all the data on my drive is intact as every album plays when dragged to the music player on my desktop. That's what is so odd and why I wonder if it has something to do with Microsoft. But I will try one of those two. Will post the result.

 

[Scheinrb]

I tried MusicBee. Same thing happens. Only plays albums with 10 tracks or less, the others don't show track list so there's nothing to click on to play.

At one point I started thinking it is a metadata issue; but then again, if that were the case, I would think that no albums, even the shorter ones, would play. So something somewhere seems to be limiting the size of the album that can be loaded in any app. I still have the ticket with the folks at WiiM; but does anyone out there have an idea about what's going on?

 

[Mr Ee]

Have I got this right - it's only when trying to play an album to the wiim that it doesn't work?
If you use something like mconnect to play an album on the local device (ipad / iphone) it works, but when you chose a wiim as the target / renderer it doesn't?

 

[Scheinrb]

When I play an album of 10 tracks or less everything is good wherever I play it, on the desktop or streaming over wi-fi.

When I play an album with more than 10 tracks not using the WiiM Home app or any other streaming app, but directly on my desktop by dragging it from a music folder to Media Player, WMP Legacy, or, for that matter, any other media player I have downloaded on my computer through the connected desktop speakers, it also plays perfectly.

However, when remotely I play (stream) an album with more than 10 tracks on any one of my 4 WiiM devices connected to audio systems in other rooms using the WiiM Home app (or mConnect Lite as well) over wi-fi on my iPhone or iPad, it will not play at all and none of the tracks will appear on the screen for track list, it's blank. This happens regardless of which media player I use (I have tried at least 4 or 5).

There seems to be what I think they call an indexing limitation when streaming the larger (11+ songs) albums over wi-fi that never used to be there, I've had this setup for about 2 years without this issue. As you see above, I've tried everything I can think of. Nothing I've done fixes it.

 

[Scheinrb]

In other words, yes, when I choose a WiiM device as the target/renderer the larger albums don't work. When I choose my desktop as the target and don't stream over wi-fi they do work.

 

[Scheinrb]

I just tried using mConnect Lite on my iPad over wi-fi to play some music directly on it, not to a WiiM device. The larger albums did not work there either, the smaller ones (10 or less) did. So it seems to be related to the wi-fi, and not my music library itself.

 

[Mr Ee]

I just tried using mConnect Lite on my iPad over wi-fi to play some music directly on it, not to a WiiM device. The larger albums did not work there either, the smaller ones (10 or less) did. So it seems to be related to the wi-fi, and not my music library itself.

And not the Wiims either!