Wiim ultra refusing to play certain Qobuz tracks

Pasgilo said:
When I configure the Qobuz app on the Wii Ultra to CD quality, the files play without any problems; the same is true for Qobuz Connect. Admittedly, you lose the high-resolution audio quality, but CD resolution is more than sufficient while we wait for the issue to be resolved.
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It doesn’t matter what the original resolution was or what I set it to, tracks that dont play, just dont play regardless, period. Whether I set it to cd resolution or not. NOT a resolution issue.
 
Hunter said:
It doesn’t matter what the original resolution was or what I set it to, tracks that dont play, just dont play regardless, period. Whether I set it to cd resolution or not. NOT a resolution issue.
Click to expand...
Qobuz have finally admitted this

We have identified a technical issue affecting the availability of certain audio files on our API.

The problem specifically concerns files larger than 50MB. It results in a size mismatch error between the requested and received data, linked to a partial object caching issue.

Our technical team is currently investigating to identify the root cause and the scope of impacted files. We are working to resolve this as soon as possible.

We will keep you informed of our progress.

Best regards,
The Qobuz team
 
I filed a ticket with Wiim support, all they suggested was different dns settings which I tried and didn’t make any difference. I also filed a support ticket with Qobuz and have not heard anything back yet.
 
slartibartfast said:
It doesn't really say anything. A later response says they told partners about the discovered issue yesterday. Obviously WiiM are a little slow at spreading the news 🙂
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WiiM is now responsible for being a (Bad) Press Agent for other Companies?? I wouldn't think the "Blame Game" would buy WiiM any future cooperation from Qobuz...
 
s3igell said:
WiiM is now responsible for being a (Bad) Press Agent for other Companies?? I wouldn't think the "Blame Game" would buy WiiM any future cooperation from Qobuz...
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It is hardly a "blame game" when Qobuz have admitted it.

"Regarding the WiiM forum, we contacted our partners yesterday to inform them that the problem is identified and we are working on a fix. Some partners communicated to their customers, others did not. This explains why you see information in different places."
 
adias said:
Correct! It also occurs with certain tracks on Audirvana Studio. Here is an example of a 192kHz/24 album LINK where the issue occurs on the first track. All WiiM streamers I tried either via Connect or through the embedded Qobuz app do not play this track directly Neither does Audirvana. The Qobuz app plays it fine at its stated resolution.

As others realized, when using the Qobuz app via Connect a WiiM streamer plays that track when the output resolution is reduced to either 96kHz or Redbook.
Click to expand...
The track I posted before it is already fixed.
 
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