WiiM Uploading Data Daily

[takeatrip]

Can staff provide insight into what Wiim collects and uploads? I can see in the last 72 hours of very light usage, it has uploaded ~25mbs of data on my Wiim Pro Plus.

I can see that it pings Amazon Firehose 5-10 times per minute, Firehose is a data collection service. After blocking Firehose destinations, I observed the device attempting to access external DNS servers approximately every minute, between each burst of requests.

I see another thread about this where the staff doesn't provide a sufficient explanation. "We do not collect or store any personal data from our users." If this is the case, then what is the data that was uploaded and why is firehose being pinged 10 times a minute?

https://imgur.com/a/CrOICwd

 

[WiiM Support]

I'm with you here. Especially because from what I've found no WiiM or AWS domains are required for me to listen to Tidal for example.

I would love the @WiiM Team to tell me that I'm wrong and clearly explain why.

Hi teakeatrip, Team

As mentioned previously, we rely on AWS IoT for device connectivity and over-the-air (OTA) updates. We also report playback metrics to music service providers in accordance with our agreements—this helps ensure proper service integration and improve the overall user experience.

Unlike many other platforms, we don’t require users to create an account, so we don’t collect any personal information to use our devices.

Regarding your specific concern about excessive DNS requests, our team is actively working on an optimization with an improved DNS caching algorithm.

We’ll be publishing a comprehensive data collection policy soon to provide complete clarity on what’s collected and why.

We truly appreciate your feedback and are fully committed to transparency and user trust. Stay tuned!

 

[WiiM Support]

Hi teakeatrip,

If you could kindly send a feedback ticket through the WiiM Home App, our team will be able to troubleshoot the data reporting from your device and identify any potential issues. We appreciate your support!