Deezer Deezer won't play from Wiim home app

[nik]

I'm not going to die on this hill defending WiiM, but I spent the good part of a career in Software QA and Internal Customer Support - and I know the difficult and fine line between responding to Customer Issues and making Inappropriate Responses / Commitments...

Than you know you have to respond. Say something, and it would be fine with me.

 

[nik]

Definitely paraphrasing... that's how it felt.

If the response had been that Deezer changed their API and WiiM did not have prior knowledge so apologies but it will take us 2-3 months to update our firmware and address the issue, I would have had zero complaints.

As an IT engineer, a response like "it's the server" just feels like the lazy way to close a ticket.
Don't get me wrong though, it's not like Deezer support is any good.. so I guess we're all stuck in-between a rock and a hard place.

THat's it. I agree!

 

[hotdog]

The "just use Chromecast" option doesn't work for those of us with Mini's. I'm probably going to just switch to Tidal for streaming (and I left a comment when I cancelled Deezer about why I'm cancelling). This whole situation has soured me a bit on Wiim as well and made me seriously rethink whether I'd want to upgrade to another Wiim later.

I'm on my 30 days free trial on Tidal. As I said before, night and day....I like Deezer, but if I have to leave it behind, Im ready to move on.