Hi Team,
I've been closely following the discussions here and would like to address some of the concerns raised about our products, particularly our latest WiiM Amp.
Firstly, I want to express our sincere gratitude for the support and feedback from our early adopters. Your trust in choosing WiiM is something we deeply value. It's crucial to clarify that we do not treat our early adopters as beta testers. Our commitment is to deliver a product that meets high standards from day one. The humming noise issue reported by a minimal number of users has been identified as a quality control variation, which we are diligently working to rectify. This is not a widespread problem, and our team is dedicated to resolving any such issues promptly and efficiently.
Regarding our production and supply chain, the overwhelming demand for our products has indeed surpassed our initial expectations. This is a testament to the growing interest in high-quality, feature-rich streaming amplifiers at an accessible price point. We are actively working to scale our production capabilities to meet this demand and ensure availability across all channels, including in Germany and other markets.
It's true, WiiM is a relatively young company compared to some industry giants. Our team size and years in the market might not match those of established brands, but our passion, innovation, and dedication to bringing cutting-edge connected audio technology at an affordable price are unwavering. We see this as an opportunity to be nimble, responsive, and innovative – qualities that larger companies often struggle to maintain.
We understand that with any new product, especially from a growing company, there can be apprehensions. We encourage those who prefer to wait and see to do so. Our goal is not just to sell a product but to build a community of satisfied customers who feel they've made the right choice with WiiM.
To our early adopters and to those considering WiiM, know that we are here, listening, and constantly improving. Your feedback drives us, and your satisfaction is our top priority. Thank you for being a part of our journey.