No multiroom sync on Wiim Amp Pro and Amp Ultra

[mrbejker]

Hi
I currently have 10 Wiim devices in my house running multiroom.
Just purchased the new Amp Ultra, and discovered that its lacking the multiroom-sync menu in the Wiim app. And to my surprise, the Wiim Amp Pro also lacks this feature.
Whats up with this feature removal? Ive tried contacting Wiim support, but got really weird replies about the unit not needing it due to low latency. A second reply from support suggesting it should be under the input menu?
Well, it didnt solve my problem. Ultra low latency in these units doesnt help me sync them with other higher latency products. And it doesnt help sych devices on different distances.
Anybody have any info regarding this multiroom sync?

 

[Burnside]

Does it make any difference if the amps are the main or secondary devices in a group?

 

[WiiM Support]

Hi
I currently have 10 Wiim devices in my house running multiroom.
Just purchased the new Amp Ultra, and discovered that its lacking the multiroom-sync menu in the Wiim app. And to my surprise, the Wiim Amp Pro also lacks this feature.
Whats up with this feature removal? Ive tried contacting Wiim support, but got really weird replies about the unit not needing it due to low latency. A second reply from support suggesting it should be under the input menu?
Well, it didnt solve my problem. Ultra low latency in these units doesnt help me sync them with other higher latency products. And it doesnt help sych devices on different distances.
Anybody have any info regarding this multiroom sync?

Hi mrbejker,

Please provide your ticket number so I can talk to our team and troubleshoot this for you. Please also check the FAQ tutorial here for multi-room playback. In the device tab of the WiiM Home App, have you seen the group icon below I boxed using the cyan color? Thank you again for your patience and support!

 

[Wiimer]

Hi
I currently have 10 Wiim devices in my house running multiroom.
Just purchased the new Amp Ultra, and discovered that its lacking the multiroom-sync menu in the Wiim app. And to my surprise, the Wiim Amp Pro also lacks this feature.
Whats up with this feature removal? Ive tried contacting Wiim support, but got really weird replies about the unit not needing it due to low latency. A second reply from support suggesting it should be under the input menu?
Well, it didnt solve my problem. Ultra low latency in these units doesnt help me sync them with other higher latency products. And it doesnt help sych devices on different distances.
Anybody have any info regarding this multiroom sync?

Hi,
Amp Ultra, Amp pro and Amp don't originally have audio sync function. I have never had a delay issue in a multi-room group with Mini, Pro or Ultra.

Can you tell which device is causing the delay? It may be worth checking the audio sync section of all devices and trying to reset the delay values.

Also, the WiiM device with the highest delay can be made the leader device in the multi-room group, so that audio can be synchronised from that WiiM device.

Also try (pure) direct mode if you have a WiiM device connected to an AV receiver, as AV receivers have high latency.