Try the attached document.To use another cable is really my last resort before factory reset. I had my friend here helping me out mounting this thing on the wall and then draging the cables thru a hole in the wall and now he just left so its not a simple task to try myself.
But this cable is labeled to work with ARC and it did work on my Samsung TV.
Here you can se how it looks on the B5 so it is one port for ARC and eARC