No sound via Line out

[Welsheyboy]

Set up Pro Plus for the first time today. It's streaming Amazon music ok via the app. I get sound into an amplifier via 'Optical Out', but I don't get any sound into an amplifier via 'Line Out'. I have checked the app settings to make sure 'Line Out' is selected, but can't hear anything. I have checked various forums and FAQs, but cannot find an answer to this problem. I have tried swapping the wires into different input sockets in the amplifier, none of which produced any sound. The CD player connected to the amplifier works perfectly so, knowing that, I disconnected the CD player and plugged the Wiim in its place so I know it's not the interconnect wires or the amplifier.

I've also tried rebooting and resetting to factory default and that makes no difference.

Any ideas?

 

[Jack1911]

Just a quick update, my device purchased in July was indeed faulty and I have received a replacement which works perfectly! Thanks for the help it's much appreciated.