Remote control not very responsive

[C0mbat]

Hi all,

I have a WiiM Pro Plus and the remote for it really doesn't work well at all. I sometimes have to press pause 5 or 6 times (from a distance of only 2 metres) for it to work. Is this normal (i.e. the remote is rubbish for everyone) or should I contact WiiM support?

The big issue that I have is that I'll get a phone call and I won't be able to pause the music before it goes to my voicemail. So I now have to get up and run out of the room.

 

[Wiimer]

Hi all,

I have a WiiM Pro Plus and the remote for it really doesn't work well at all. I sometimes have to press pause 5 or 6 times (from a distance of only 2 metres) for it to work. Is this normal (i.e. the remote is rubbish for everyone) or should I contact WiiM support?

The big issue that I have is that I'll get a phone call and I won't be able to pause the music before it goes to my voicemail. So I now have to get up and run out of the room.

Please submit a support ticket through the feedback section of the WiiM app.

Is the problem only with the playback/stop button?

 

[hoohoohoo]

Hi all,

I have a WiiM Pro Plus and the remote for it really doesn't work well at all. I sometimes have to press pause 5 or 6 times (from a distance of only 2 metres) for it to work. Is this normal (i.e. the remote is rubbish for everyone) or should I contact WiiM support?

The big issue that I have is that I'll get a phone call and I won't be able to pause the music before it goes to my voicemail. So I now have to get up and run out of the room.

Suggest replacing your batteries and see if that is the issue. Once batteries get low, their output signal gets weaker. I just went through something like this.

 

[jxrxme]

After a power cycle of my WiiM Amp or Pro Plus the remote always takes 5-6 presses before working. But only once (like an initial connect). Afterwards all presses work like expected.

 

[Harry]

Same here with amp. First I have to press for 4-6 times, until Remote works well. Amp is two weeks old and new batteries are in the Remote… this is every time I Switch on the amp.

 

[QuarryHunslet]

I have not had any issues with the WiiM remote controls, and I have six of them in use.

 

[slartibartfast]

Same here with amp. First I have to press for 4-6 times, until Remote works well. Amp is two weeks old and new batteries are in the Remote… this is every time I Switch on the amp.

I try to avoid using the remote but when I do I always get the impression I must be pointing it in the wrong direction as it takes a few presses to achieve anything.

 

[harkpabst]

I try to avoid using the remote but when I do I always get the impression I must be pointing it in the wrong direction as it takes a few presses to achieve anything.

Bluetooth should be working in all directions, I think.

 

[slartibartfast]

Bluetooth should be working in all directions, I think.

So it's just temperamental then.