Room correction - is there a WiiM backend issue?

[Burnside]

Following a post on the WiiM Fan Page on Facebook, I can’t get by the first “next” prompt on the Room Correction page for my iPad and android app for any of my devices as well.

@WiiM Support , @WiiM Team , @RyanWithWiim - is there an issue with your backend servers that are used for elements of room correction?

 

[Burnside]

Seems to be ok now - the switch the cleaner must have inadvertently knocked off must be back on again

 

[Skull]

Following a post on the WiiM Fan Page on Facebook, I can’t get by the first “next” prompt on the Room Correction page for my iPad and android app for any of my devices as well.

@WiiM Support , @WiiM Team , @RyanWithWiim - is there an issue with your backend servers that are used for elements of room correction?

I had this earlier today but after rebooting my ultra and phone it started working again
In fact I just tried a RC before posting this and it worked

 

[Burnside]

I think I see a cat in there somewhere - that would explain it

 

[rookie35m]

Same issue here. Rebooted unit and software. It worked fine last week and to my knowledge there have been no firm or software updates.

 

[rookie35m]

Seems to be ok now - the switch the cleaner must have inadvertently knocked off must be back on again

Switch?

 

[Burnside]

Plug/outlet/whatever…

 

[Burnside]

Same issue here. Rebooted unit and software. It worked fine last week and to my knowledge there have been no firm or software updates.

It became evident during beta testing that backend WiiM servers are involved in the room correction process as the algorithm was changed at one point without local firmware or app changes, hence my mention of backend servers in my opening post.

 

[RyanWithWiim]

Hi all! I've checked in with the team and they suggested if you're having trouble completing the room correction, rebooting the device may help, and if it's still giving you trouble, try playing something in that room, such as streaming from Spotify.

Also, those wires are going to haunt me for the rest of the day... thanks for that.

 

[Vl4dll]

Following a post on the WiiM Fan Page on Facebook, I can’t get by the first “next” prompt on the Room Correction page for my iPad and android app for any of my devices as well.

@WiiM Support , @WiiM Team , @RyanWithWiim - is there an issue with your backend servers that are used for elements of room correction?

I have the same issue at the moment. Guess its software..

 

[Burnside]

I have the same issue at the moment. Guess its software..

Mine started working again within ten minutes of it not working without me having to do anything, so that’s why I suspected some backend issue.

 

[MrA]

Room Correction didn't work beyond the first 'next' screen when I tried earlier (WiiM Ultra) so I closed the app (iPhone), reopened & started playing music, then tried again & it worked correctly.

 

[Vl4dll]

Seems to be ok now - the switch the cleaner must have inadvertently knocked off must be back on again

Still does not work for me. Factory reset on the device and app reinstall didnt help eather.

 

[RyanWithWiim]

Hey all, the team found an issue that they've resolved which could have been causing these intermittent failures.

If you still haven't been able to complete the Room Correction, go ahead and test it out now and let us know and let us know how it goes.

 

[slartibartfast]

Hey all, the team found an issue that they've resolved which could have been causing these intermittent failures.

If you still haven't been able to complete the Room Correction, go ahead and test it out now and let us know and let us know how it goes.

I am on the beta for individual channel room correction. That doesn't work anymore with the Android app from 20th September. I can't choose L/R correction. Someone suggested it no longer works with a subwoofer but that would be ridiculous. What is going on?

 

[RyanWithWiim]

I am on the beta for individual channel room correction. That doesn't work anymore with the Android app from 20th September. I can't choose L/R correction. Someone suggested it no longer works with a subwoofer but that would be ridiculous. What is going on?

Hi! The suggestion you heard from is correct.

We found during testing that the independent L/R correction with a subwoofer wasn't providing a great experience. Adjusting the mid to high frequencies differently for the L/R channels while keeping the low frequencies the same just didn't work well. With the subwoofer connected you should use the Stereo PEQ. You can still use independent L/R PEQ for room correction when no subwoofer is connected.

 

[slartibartfast]

Hi! The suggestion you heard from is correct.

We found during testing that the independent L/R correction with a subwoofer wasn't providing a great experience. Adjusting the mid to high frequencies differently for the L/R channels while keeping the low frequencies the same just didn't work well. With the subwoofer connected you should use the Stereo PEQ. You can still use independent L/R PEQ for room correction when no subwoofer is connected.

OK but I managed to achieve decent results with independent L/R correction (with subwoofer) using the previous Home app. It seems a bit drastic to remove it completely.

 

[Wiimer]

OK but I managed to achieve decent results with independent L/R correction (with subwoofer) using the previous Home app. It seems a bit drastic to remove it completely.

Sorry for interrupting.
They may want to know more about how you were able to achieve decent results.

 

[slartibartfast]

Sorry for interrupting.
They may want to know more about how you were able to achieve decent results.

Just by trying again and again and again as usual with Room Correction measurements. I have no idea what "improved recording" means in the app from 20th but repeated measurements are still inconsistent

 

[slartibartfast]

Hi! The suggestion you heard from is correct.

We found during testing that the independent L/R correction with a subwoofer wasn't providing a great experience. Adjusting the mid to high frequencies differently for the L/R channels while keeping the low frequencies the same just didn't work well. With the subwoofer connected you should use the Stereo PEQ. You can still use independent L/R PEQ for room correction when no subwoofer is connected.

I emailed customer support to ask if it was worth me staying on the beta firmware for L/R room correction if it doesn't work with a subwoofer. No reply so far and I am missing out on a few new features relating to subwoofers.