Wiim is good just about everything. The area of improvement would be communicating with forum member especially if they tagged them with questions. Any juicy detail you have for us to get excited about?
TERRIBLE CUSTOMER SERVICE!!
- Thread starter Dominatorz88
- Start date
Excellent, thank you very much for your prompt response. I'll wait to hear back from you and your team.
cooky560
Major Contributor
- Joined
- Jan 17, 2024
- Messages
- 519
Honestly WiiM are one of the few companies that make updates their customers want with any degree of regularity.
I refuse to believe they did anything other than try and solve the problem.
Many IT support steps may seem pointless to the end user as well, but remember the technician doesn't have the same picture in their head as you, and those steps can help them understand the situation in the way you do.
I refuse to believe they did anything other than try and solve the problem.
Many IT support steps may seem pointless to the end user as well, but remember the technician doesn't have the same picture in their head as you, and those steps can help them understand the situation in the way you do.
I have to disagree here; imo this would lead to excessive tagging and I think there's already a fair amount of unnecessary tagging.
Maybe gentle prods directly to Wiim / Ryan from moderators & community thingies when they consider it appropriate might be better? Or maybe even that's beyond the job spec!
Anyway, it's good to see people getting their problems resolved, even if frustration sometimes gets the better of them
How many times that @slartibartfast tagged them but not answered? He feels his question went south. He’s a wiim customer deserve a proper customer service. His question are important and relevant. Do you like you tagged them and ignored?I have to disagree here; imo this would lead to excessive tagging and I think there's already a fair amount of unnecessary tagging.
Maybe gentle prods directly to Wiim / Ryan from moderators & community thingies when they consider it appropriate might be better? Or maybe even that's beyond the job spec!
Anyway, it's good to see people getting their problems resolved, even if frustration sometimes gets the better of them
slartibartfast
Major Contributor
- Joined
- Apr 18, 2024
- Messages
- 5,077
How often do they bring out a new app version and ask for feedback, then when you give feedback asking for clarification of a bug fix that makes no sense, they just ignore it?I have to disagree here; imo this would lead to excessive tagging and I think there's already a fair amount of unnecessary tagging.
Maybe gentle prods directly to Wiim / Ryan from moderators & community thingies when they consider it appropriate might be better? Or maybe even that's beyond the job spec!
Anyway, it's good to see people getting their problems resolved, even if frustration sometimes gets the better of them
For me this is a community forum that wiim oversee, it is not a route to demanding direct support via obstreperous tagging.
I see no reason why wiim (or anyone for that matter) should be obliged to reply when tagged.
I see no reason why wiim (or anyone for that matter) should be obliged to reply when tagged.
Yes, this is a different situation where they instigated the dialog.
And yes, I agree with you here.
This goes to show that the title of this thread should be changed to:
Excellent Customer Service!!
People have unjustified short fuses.
weflyswa
Member
- Joined
- Jun 27, 2024
- Messages
- 11
I am beginning to agree with the original poster. I have purchased 8 Wiim amps over a period of less than 2 years. 2 Pro's, and the rest just the standard amp. I have had my first faulty unit fail after just over 6 months of use. The unit is causing a loud POP and static over 120 decibles no matter the volume setting. I have reset the unit 3 times and the problem returns. I have confirmed that the unit is bad by switching the speaker to another WIIM and, everything is fine. They are asking me to duplicate the issue and send a request via the WIIM app.
This issue is so loud, that I have been lucky the speaker is not blown, and after 3 times of this happening, I am not willing to give it another try for fear of having to replace the speaker just to send another request via the app.
I have worked in the electronics field for many years and I know how to troubleshoot. I understand that the company has to protect themselves from lame troubleshooting, but this isn';t a tough one. I have 3 other amps in the house currently and it is easy to swap cables to verify if it's the speaker or the amp.
Not impressed with the initial round of conversation with Wiim support thus far.
This issue is so loud, that I have been lucky the speaker is not blown, and after 3 times of this happening, I am not willing to give it another try for fear of having to replace the speaker just to send another request via the app.
I have worked in the electronics field for many years and I know how to troubleshoot. I understand that the company has to protect themselves from lame troubleshooting, but this isn';t a tough one. I have 3 other amps in the house currently and it is easy to swap cables to verify if it's the speaker or the amp.
Not impressed with the initial round of conversation with Wiim support thus far.
WiiM will be asking you to use the app to report the issue as soon as possible after it recurs as doing that submits your device logs and gives them a chance to diagnose the issue and determine whether the it’s fixable or not. Submitting a ticket via the more/feedback section of the app is frequently (if not daily) recommended here in the forum and elsewhere.
I’d go back to them and explain your reticence in doing that due to the potential damage it might cause.
I’d go back to them and explain your reticence in doing that due to the potential damage it might cause.
Last edited:
weflyswa
Member
- Joined
- Jun 27, 2024
- Messages
- 11
Just did that, we'll see how it goes
Similar threads
- Article
