TERRIBLE CUSTOMER SERVICE!!

[Smartplug]

I've just checked in on your ticket it looks like the team is already working on setting up a replacement. So you should hear back on that front soon. I'm not sure about stock levels, but I'll see if there's anything I can do to expedite things for both you and @Dominatorz88

Wiim is good just about everything. The area of improvement would be communicating with forum member especially if they tagged them with questions. Any juicy detail you have for us to get excited about?

 

[MaxGlezJ]

I've just checked in on your ticket it looks like the team is already working on setting up a replacement. So you should hear back on that front soon. I'm not sure about stock levels, but I'll see if there's anything I can do to expedite things for both you and @Dominatorz88

Excellent, thank you very much for your prompt response. I'll wait to hear back from you and your team.

 

[cooky560]

Honestly WiiM are one of the few companies that make updates their customers want with any degree of regularity.

I refuse to believe they did anything other than try and solve the problem.

Many IT support steps may seem pointless to the end user as well, but remember the technician doesn't have the same picture in their head as you, and those steps can help them understand the situation in the way you do.

 

[Mr Ee]

The area of improvement would be communicating with forum member especially if they tagged them with questions.

I have to disagree here; imo this would lead to excessive tagging and I think there's already a fair amount of unnecessary tagging.
Maybe gentle prods directly to Wiim / Ryan from moderators & community thingies when they consider it appropriate might be better? Or maybe even that's beyond the job spec!

Anyway, it's good to see people getting their problems resolved, even if frustration sometimes gets the better of them

 

[Smartplug]

I have to disagree here; imo this would lead to excessive tagging and I think there's already a fair amount of unnecessary tagging.
Maybe gentle prods directly to Wiim / Ryan from moderators & community thingies when they consider it appropriate might be better? Or maybe even that's beyond the job spec!

Anyway, it's good to see people getting their problems resolved, even if frustration sometimes gets the better of them

How many times that @slartibartfast tagged them but not answered? He feels his question went south. He’s a wiim customer deserve a proper customer service. His question are important and relevant. Do you like you tagged them and ignored?

 

[slartibartfast]

I have to disagree here; imo this would lead to excessive tagging and I think there's already a fair amount of unnecessary tagging.
Maybe gentle prods directly to Wiim / Ryan from moderators & community thingies when they consider it appropriate might be better? Or maybe even that's beyond the job spec!

Anyway, it's good to see people getting their problems resolved, even if frustration sometimes gets the better of them

How often do they bring out a new app version and ask for feedback, then when you give feedback asking for clarification of a bug fix that makes no sense, they just ignore it?

 

[Mr Ee]

For me this is a community forum that wiim oversee, it is not a route to demanding direct support via obstreperous tagging.
I see no reason why wiim (or anyone for that matter) should be obliged to reply when tagged.

 

[Mr Ee]

How often do they bring out a new app version and ask for feedback, then when you give feedback asking for clarification of a bug fix that makes no sense, they just ignore it?

Yes, this is a different situation where they instigated the dialog.
And yes, I agree with you here.

 

[adias]

I've just checked in on your ticket it looks like the team is already working on setting up a replacement. So you should hear back on that front soon. I'm not sure about stock levels, but I'll see if there's anything I can do to expedite things for both you and @Dominatorz88

This goes to show that the title of this thread should be changed to:

Excellent Customer Service!!

People have unjustified short fuses.