WiiM pro app cannot find device

[Kysoccercrazy]

So I got my WiiM pro two days ago and setup was flawless. However, I have noticed that my phone is unable to detect the WiiM after it goes to sleep. I tried touching the play button to get it out of sleep mode and the white light gets brighter. My phone, (iphone xs), still cannot find it. I tried using an Android tablet and it did find it. Although, it will randomly disconnect when using the app. I have to renter the app and it works instantly again only to repeat the cycle every ten min or so. I tried someone else's iphone and no luck. I tried turning off the wifi on my phone and connecting again with no luck. It will only work if I reboot my phone. Anyone know why this is.

 

[Kysoccercrazy]

Here are a few things you can try to troubleshoot the problem:

Forget and re-pair the controller: In your iPhone's Bluetooth settings, forget the WiiM controller, and then try to pair it again from scratch. Make sure the controller is in pairing mode (hold down the sync button until the lights start flashing) before attempting to connect.

Reset your iPhone's network settings: Go to Settings > General > Reset > Reset Network Settings. This will reset all of your network settings, including Wi-Fi passwords and Bluetooth connections. After the reset is complete, try pairing your WiiM controller again.

Update your iPhone's software: Make sure your iPhone is running the latest version of iOS. To check for updates, go to Settings > General > Software Update.

Check for interference: Other devices in the area may be interfering with the Bluetooth signal. Try moving your iPhone and the WiiM controller away from other devices, or turn off other Bluetooth devices in the area to see if that helps.

Contact customer support: If none of the above steps help, you may want to contact the manufacturer of your WiiM controller or Apple's customer support for further assistance.

sadly this did not work. I appreciate the help though.

I'm still having issues as well and agree the signal strength doesn't appear to be the problem. I haven't yet checked performance when plugged into ethernet but will test tonight. Couple more things to look out for: do you have lots of devices using the same (probably 2.4ghz) band? Despite signal and speed, this can cause devices to drop out. I definitely have this issue as I've recently upgraded lots of smart home stuff. The router may need an upgrade and/or more devices moved to 5ghz. Just a theory!

I do have alot of devices on 2.4ghz. I would use the 5ghz but that is not a strong signal where I have it setup. Ethernet is not an option for me either. I noticed my phone generally has a hard time finding devices on our wifi. It's a bit better when I use an old android tablet. How long does it generally take for you all to find your device through the app.

 

[Samcampari]

sadly this did not work. I appreciate the help though.


I do have alot of devices on 2.4ghz. I would use the 5ghz but that is not a strong signal where I have it setup. Ethernet is not an option for me either. I noticed my phone generally has a hard time finding devices on our wifi. It's a bit better when I use an old android tablet. How long does it generally take for you all to find your device through the app.

It takes ages to find the device through the wiim app, if it finds it at all. I think wiim suggests using 5ghz if you can. I'm sure the issue for us is related to having a congested 2.4ghz band, but I'm not sure how we resolve it. New router vs balancing devices between 2.4 and 5ghz etc

 

[goodmore]

The post above is correct. You need to start fresh with finding the WiiM in the app. Delete the old one. It finds the new one very quickly.

 

[mlsstl]

Just posting to add a data point. I have a Wiim Mini and Pro and it takes my Samsung S22 phone just 1 or 2 seconds to find both. Have never had an issue in the few months I've had the players. I would note both are connecting via a 5 GHz connection.

 

[Samcampari]

The post above is correct. You need to start fresh with finding the WiiM in the app. Delete the old one. It finds the new one

The issue is that I have to find the device everytime I turn it on, and it has difficulty finding it

 

[Samcampari]

Just posting to add a data point. I have a Wiim Mini and Pro and it takes my Samsung S22 phone just 1 or 2 seconds to find both. Have never had an issue in the few months I've had the players. I would note both are connecting via a 5 GHz connection.

Glad it's working out for you. My router doesn't support 5ghz so there's a limitation for me there

 

[Kysoccercrazy]

I tried 5ghz and it made no difference. I'm beginning to think maybe it's my router.

 

[Eddy166]

So I got my WiiM pro two days ago and setup was flawless. However, I have noticed that my phone is unable to detect the WiiM after it goes to sleep. I tried touching the play button to get it out of sleep mode and the white light gets brighter. My phone, (iphone xs), still cannot find it. I tried using an Android tablet and it did find it. Although, it will randomly disconnect when using the app. I have to renter the app and it works instantly again only to repeat the cycle every ten min or so. I tried someone else's iphone and no luck. I tried turning off the wifi on my phone and connecting again with no luck. It will only work if I reboot my phone. Anyone know why this is.

Sometimes it happens on my Android phone, try closing the app, turn off wifi, and turn on again. Open the Wiip app and see if it works for you. Sometimes when I unplug the device,it happens too. Hope it works for you.

 

[Kysoccercrazy]

Sometimes it happens on my Android phone, try closing the app, turn off wifi, and turn on again. Open the Wiip app and see if it works for you. Sometimes when I unplug the device,it happens too. Hope it works for you.

I forgot to update this thread. So I got a new router and now the app finds the device instantaneously.

My old router was good but it was like ten years old. Connecting devices on the same network was not as common back then as it is now. So even though myold router was still performing well with download speeds, range, etc.....it was just bad at connecting devices through the network.

 

[Eddy166]

Ok, great

 

[Allaboutmusic]

Well I just got all new spectrum equipment and 300 meg service last week and when the Wiim Pro goes to sleep at night the next day I CAN NOT GET IT TO CONNECT TO APP ON PHONE UNLESS I RESTART THE PHONE. CMON something's wrong here!!!!!
How can I keep the Wiim active so it doesn't sleep at least????
FRUSTRATING!!!!!!
Google pixel 6a.

 

[Eddy166]

So I got my WiiM pro two days ago and setup was flawless. However, I have noticed that my phone is unable to detect the WiiM after it goes to sleep. I tried touching the play button to get it out of sleep mode and the white light gets brighter. My phone, (iphone xs), still cannot find it. I tried using an Android tablet and it did find it. Although, it will randomly disconnect when using the app. I have to renter the app and it works instantly again only to repeat the cycle every ten min or so. I tried someone else's iphone and no luck. I tried turning off the wifi on my phone and connecting again with no luck. It will only work if I reboot my phone. Anyone know why this is.

Try turning off wifi and back on again. Sometimes it happens to me also. Then the app would work again, I don't know why though. Fortunately, it's not often.

 

[Wiimer]

Well I just got all new spectrum equipment and 300 meg service last week and when the Wiim Pro goes to sleep at night the next day I CAN NOT GET IT TO CONNECT TO APP ON PHONE UNLESS I RESTART THE PHONE. CMON something's wrong here!!!!!
How can I keep the Wiim active so it doesn't sleep at least????
FRUSTRATING!!!!!!
Google pixel 6a.

Although it is not a radical solution, you can try turning off the standby mode of your WiiM. Turn off standby mode in the device settings in the WiiM Home app.

 

[Allaboutmusic]

I turned standby off last night when done listening. Tonight after work we shall see if that worked..........if it does..........you get extra Christmas presents

 

[Allaboutmusic]

Hohoho.......that did it.....turned standby off and now instantly connects..... Really see no reason for a standby anyway...... Many thanks for the solution......blessings!!!!!

 

[buybeach]

Turn off the pointless "standby" feature in the device settings. Issue cleasred up for me the minute I did this.

 

[Allaboutmusic]

New Wiim amp....back to same issue again....turned off standby and no help...... aggravating

 

[derezz]

I just got a new WiiM Pro and running into the same issue with it, so much so, I can't even set it up. For me, it works fine on a direct ethernet connection, and I can get it connected to my router over WiFi but the app never is able to find it for some reason (both the app and WiiM are always on the same wireless network). From my router, I can see and confirm that the WiiM gets IP addresses and I can ping it so I know the device is able to connect and I was also able to port scan the WiiM so I can confirm it's services are accessible:

user@host ~ % ping 192.168.0.122
PING 192.168.0.122 (192.168.0.122): 56 data bytes
64 bytes from 192.168.0.122: icmp_seq=0 ttl=64 time=45.023 ms
64 bytes from 192.168.0.122: icmp_seq=1 ttl=64 time=50.906 ms
64 bytes from 192.168.0.122: icmp_seq=2 ttl=64 time=35.742 ms
^C
--- 192.168.0.122 ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 35.742/43.890/50.906/6.242 ms
user@host ~ %
user@host ~ % nmap -p- 192.168.0.122
Starting Nmap 7.94 ( https://nmap.org ) at 2024-05-01 20:01 CDT
Nmap scan report for 192.168.0.122
Host is up (0.0040s latency).
Not shown: 65514 closed tcp ports (conn-refused)
PORT STATE SERVICE
443/tcp open https
2019/tcp open whosockami
5356/tcp open ms-smlbiz
7000/tcp open afs3-fileserver
8008/tcp open http
8009/tcp open ajp13
8012/tcp open unknown
8086/tcp open d-s-n
8443/tcp open https-alt
8819/tcp open unknown
8893/tcp open ddi-tcp-6
9000/tcp open cslistener
10001/tcp open scp-config
10101/tcp open ezmeeting-2
18008/tcp open unknown
18100/tcp open unknown
24012/tcp open unknown
25012/tcp open unknown
45727/tcp open unknown
49152/tcp open unknown
59152/tcp open unknown

Nmap done: 1 IP address (1 host up) scanned in 80.45 seconds
user@host ~ %

My router is a newer TP Link (BE19000 Tri-Band Wi-Fi 7 Router) so I have multiple radios 2.4GHz, 5GHz, and 6GHz all with the same SSID so clients can switch to their optimal/preferred speeds. I'm guessing something about this is the issue since I was able to set up a guest network locked on 2.4GHz radio that I was able to bootstrap the WiiM on (since I was able to break isolation from that network, my other devices can connect from the other radios without issue) so it's functioning without issue now. It's still a major pain since I'd rather the WiiM be able to leverage all of my network's bandwidth. I even have suuuuper old IoT clients that don't have any issue connecting so it just seems to be an odd issue inside the WiiM Home app for my situation.

 

[bherren]

I just got a new WiiM Pro and running into the same issue with it, so much so, I can't even set it up. For me, it works fine on a direct ethernet connection, and I can get it connected to my router over WiFi but the app never is able to find it for some reason (both the app and WiiM are always on the same wireless network). From my router, I can see and confirm that the WiiM gets IP addresses and I can ping it so I know the device is able to connect and I was also able to port scan the WiiM so I can confirm it's services are accessible:

user@host ~ % ping 192.168.0.122
PING 192.168.0.122 (192.168.0.122): 56 data bytes
64 bytes from 192.168.0.122: icmp_seq=0 ttl=64 time=45.023 ms
64 bytes from 192.168.0.122: icmp_seq=1 ttl=64 time=50.906 ms
64 bytes from 192.168.0.122: icmp_seq=2 ttl=64 time=35.742 ms
^C
--- 192.168.0.122 ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 35.742/43.890/50.906/6.242 ms
user@host ~ %
user@host ~ % nmap -p- 192.168.0.122
Starting Nmap 7.94 ( https://nmap.org ) at 2024-05-01 20:01 CDT
Nmap scan report for 192.168.0.122
Host is up (0.0040s latency).
Not shown: 65514 closed tcp ports (conn-refused)
PORT STATE SERVICE
443/tcp open https
2019/tcp open whosockami
5356/tcp open ms-smlbiz
7000/tcp open afs3-fileserver
8008/tcp open http
8009/tcp open ajp13
8012/tcp open unknown
8086/tcp open d-s-n
8443/tcp open https-alt
8819/tcp open unknown
8893/tcp open ddi-tcp-6
9000/tcp open cslistener
10001/tcp open scp-config
10101/tcp open ezmeeting-2
18008/tcp open unknown
18100/tcp open unknown
24012/tcp open unknown
25012/tcp open unknown
45727/tcp open unknown
49152/tcp open unknown
59152/tcp open unknown

Nmap done: 1 IP address (1 host up) scanned in 80.45 seconds
user@host ~ %

My router is a newer TP Link (BE19000 Tri-Band Wi-Fi 7 Router) so I have multiple radios 2.4GHz, 5GHz, and 6GHz all with the same SSID so clients can switch to their optimal/preferred speeds. I'm guessing something about this is the issue since I was able to set up a guest network locked on 2.4GHz radio that I was able to bootstrap the WiiM on (since I was able to break isolation from that network, my other devices can connect from the other radios without issue) so it's functioning without issue now. It's still a major pain since I'd rather the WiiM be able to leverage all of my network's bandwidth. I even have suuuuper old IoT clients that don't have any issue connecting so it just seems to be an odd issue inside the WiiM Home app for my situation.

You guys really should create support tickets from the WiiM app so they get logs and can debug the issue. Reminder: this forum is mostly just users like you.

It could be the router actually playing funny games with mDNS multicast packets, that wouldn't be the first time I see something like this.

It would be good to revive the feature request for WiiM app to get the option to specify a fixed IP which would also help with people who use split networks

 

[derezz]

You guys really should create support tickets from the WiiM app so they get logs and can debug the issue. Reminder: this forum is mostly just users like you.

It could be the router actually playing funny games with mDNS multicast packets, that wouldn't be the first time I see something like this.

It would be good to revive the feature request for WiiM app to get the option to specify a fixed IP which would also help with people who use split networks

I do appreciate the thoughtful response @bherren, but I've tried a few exchanges with support and haven't gotten very far there, unfortunately. Just lots of textbook troubleshooting responses: "did you turn it off and on again?", "are you connected to the SAME wifi network?", "please try a different router", "please try your troubleshooting steps again". Like, yo, I'm a software engineering, please just escalate my ticket. If a WiiM eng magically sees this message I'm, for sure, willing to help debug. I just don't have time to go back-and-forth with gaslighting Tier 1 support trying to get them to escalate--it stresses me out.