Witterings
Senior Member
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It's not following software updates is it .... just a thought and if that is what causes it maybe they should investigate?
WiiM Pro constantly disconnecting from Ethernet
- Thread starter JSA1971
- Start date
It's not following software updates is it .... just a thought and if that is what causes it maybe they should investigate?
Exile72
Member
doesn't seem to be affected by updates. My Wiim Pro has been this way from the start.
ONE SMART HOME
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Coincidentally, my WiiM Pro has not disconnected since I posted about it disconnecting. LOL! There was a firmware update a couple days ago, hopefully the issue was addressed.
Two possibilities as I see it:
1) My checking every day to see if it is connected is enough to refresh the connection and keep it "live"
2) A firmware update was pushed and it's now stable and the most awesome streamer I've found
I'm going to resist the temptation to check its connection over the next week and check it next weekend. Will update at that time.
Two possibilities as I see it:
1) My checking every day to see if it is connected is enough to refresh the connection and keep it "live"
2) A firmware update was pushed and it's now stable and the most awesome streamer I've found
I'm going to resist the temptation to check its connection over the next week and check it next weekend. Will update at that time.
SHERRYBERRY
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After cca 2 week's no lan disconnect today again lan offline.. 
Last edited:
Brantome
Major Contributor
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Make sure you submit a ticket each time this happens so WiiM can further inspect your device logs - it could be specific to your router, for example, as in the past they’ve updated their firmware to cater for potential differences between routers. Mine has been rock solid with my Netgear R8000 with DHCP reservation so it maintains the same IP address
Unfortunately i have the same problem. Every second day i have to unplug/plug in again the device from power supply to restart it. It then immediately connects again. I decided for the WiiM pro because ist has a more reliable ethernet interface. What i got was a cheap 100Mbit/s ethernet port that unconnects every second day. The problem seams to be known for several months now but nothinng happens. Thats really annoying.
Last ticket is 9956.
Last ticket is 9956.
Pcryan5
Senior Member
Quick question - have you tried the app’s remote reboot option to restore connectivity?
Exile72
Member
When it loses it's connection, the Wiim Pro no longer is seen by the app.
Pcryan5
Senior Member
LOL - what was I (not) thinking. I invested in a google smart plug ($5) - as my WiiM Pro is under the couch.
MrSoul4470
Active member
What's wrong with that? 100 Mbit/s is more than enough for HiRes music. More would be nonsense.
MrSoul4470
Active member
If the problem is not the "100 Mbit/s" port then why mention it? Makes no sense.
ONE SMART HOME
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Unfortunately, my WiiM Pro (connected by ethernet) has been disconnecting from the network again. It takes a couple of weeks of non-use for it to happen so difficult to know if it was resolved or not. I'll follow the advice from this thread and start submitting a ticket each time I discover it offline.
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Hi ONE SMART HOME,
Can you share your ticket number so I can follow up with you soon? Thank you!
- Joined
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Hi Spacegray,
We followed your ticket #9956. Please help provide us with more information there. We hope to resolve this issue for you shortly. Thank you!
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Hi Exile72,
Please help share your ticket number so we'll follow up with you shortly. Thank you!
ONE SMART HOME
Member
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ticket #10846 thank you
Same problem here. Ticket #11005
Have heard back from WiiM support:
"Your current WiiM Pro has a connectivity issue with your router. Please share your order number and shipping address with us so we can send a replacement unit to you as soon as possible. I hope the replacement unit works better for you. "
Have sent the details and will update any progress here.
Have heard back from WiiM support:
"Your current WiiM Pro has a connectivity issue with your router. Please share your order number and shipping address with us so we can send a replacement unit to you as soon as possible. I hope the replacement unit works better for you. "
Have sent the details and will update any progress here.
Last edited:
Another update WiiM support over the weekend. They'll be shipping a replacement unit around 8th of May.
Thanks WiiM Support. I've received my tracking number and the replacment unit is on it's way.
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