Wiim Sound stereo pair not staying connected

[NoCoastKansas]

I have just purchased two Wiim Sounds to migrate over from Sonos. I have had these for a few weeks and I am pretty happy with them. The one problem I am having is that I can't get the stereo pair to stay connected. I have to continually group the two speakers in my living room and assign them left and right for the stereo pair. This is getting very annoying and I don't know how to set this pair of speakers as a permanently paired group. I have tried to do the groups option at the top of the devices page but I either do not know what I am doing or it is not working. Does anyone have any suggestions on how I can keep a stereo pair permanently matched. I want these two speakers to permanently act as one stereo pair. Thank you in advance.

 

[Shoegazer]

I’m having similar issues and additionally trouble with Qobuz Connect. Qobuz will see the speakers but won’t connect

 

[Mr Ee]

Do you know what's causing the pair to separate?
Could it be when they go into standby?
Maybe try settting that to Never for both of them.

 

[Burnside]

I’m having similar issues and additionally trouble with Qobuz Connect. Qobuz will see the speakers but won’t connect

Try deleting and re-installing the Qobuz app. That sorted it for someone in the WiiM Facebook group

 

[NoCoastKansas]

Do you know what's causing the pair to separate?
Could it be when they go into standby?
Maybe try settting that to Never for both of them.

I do not know what is causing them to unpair. I use it one day. I come back later that day or the next day and have to go through the steps again.
Thank you for the suggestion, I will try that and report back.

 

[Wiimer]

I do not know what is causing them to unpair. I use it one day. I come back later that day or the next day and have to go through the steps again.
Thank you for the suggestion, I will try that and report back.

As far as I know, there are two main reasons why stereo pairing gets disconnected.

1. When you play music or switch inputs on the follower device.

2. When you select a single device using Spotify Connect.

Do either of these ring a bell?

 

[hgo58]

As far as I know, there are two main reasons why stereo pairing gets disconnected.

1. When you play music or switch inputs on the follower device.

2. When you select a single device using Spotify Connect.

Do either of these ring a bell?

What about the forced reboot?

 

[Wiimer]

What about the forced reboot?

I can't say for sure, but I think the group will stay keep. I don't recall it ever breaking up before.

 

[Shoegazer]

I ended up doing a factory reset on both units.

Set them both up & then set them up as a group.

Seems to have sorted it - had no issues for the last 24 hours