Wiim Sound top panel

[toadleyb]

I purchased a Sound this weekend. It's works great but the controls on the top panel don't light up. They work but you can't see the buttons. Am I missing a setting somewhere?

 

[Wiimer]

I purchased a Sound this weekend. It's works great but the controls on the top panel don't light up. They work but you can't see the buttons. Am I missing a setting somewhere?

The LED on the top panel lights up when a hand approaches, triggered by the motion sensor. If this does not work properly, try unplugging the power cable and restarting the device. If the LED still does not light up, please try performing a factory reset.

If not solved, I recommend submitting a ticket via the feedback section in the WiiM app.
(WiiM home > More > Feedback)

Your device logs will be sent, which will help resolve the issue.

 

[Mr Ee]

There used to be a menu option to turn off the status light for the Sound, and that stopped the panel from lighting up.
Did that disappear recently, or have I just not looked in the right menu?
I thought it was on tbe main Device Settings page, so no longer an option?

Edit: Seems it's only the Sound Lite that has this option.

 

[Wiimer]

There used to be a menu option to turn off the status light for the Sound, and that stopped the panel from lighting up.
Did that disappear recently, or have I just not looked in the right menu?
I thought it was on tbe main Device Settings page, so no longer an option?

Edit: Seems it's only the Sound Lite that has this option.

Yes, the WS doesn't have that toggle.
(I don't remember if it was there before, though..)

Also, even if you turn it off in WSL, the light comes on when you touch the top panel. Since the OP says it doesn't light up, I think it's probably unrelated to the app's settings.

 

[EthanWithWiiM]

I purchased a Sound this weekend. It's works great but the controls on the top panel don't light up. They work but you can't see the buttons. Am I missing a setting somewhere?

This issue is likely caused by third-party software—such as Home Assistant—sending an HTTP command to turn off the LED.


Please check whether your system is issuing the LED_SWITCH_SET:0 command.


Alternatively, you can submit feedback through the WiiM Home App. We can then push a firmware update to your device that ignores this command, which should resolve the issue.

 

[Mr Ee]

This issue is likely caused by third-party software—such as Home Assistant—sending an HTTP command to turn off the LED.


Please check whether your system is issuing the LED_SWITCH_SET:0 command.


Alternatively, you can submit feedback through the WiiM Home App. We can then push a firmware update to your device that ignores this command, which should resolve the issue.

So the Sound could have this menu option like the Sound Lite does then....
So why doesn't it?

 

[Wiimer]

Please check whether your system is issuing the LED_SWITCH_SET:0 command.

If it's set to "0," does the LED turn off completely? Or does it just turn off this Status Light toggle?


If it's the latter, I think it's a switch that turns off the proximity sensor. Even when this toggle is off, the LED will light up if you touch the panel (Play Button).

 

[Wiimer]

So the Sound could have this menu option like the Sound Lite does then....
So why doesn't it?

It’s probably because the WS doesn’t have a status light.
To be honest, the way this option works is a bit puzzling. When you turn it off, the proximity sensor turns off as well.

 

[toadleyb]

Could have been home assistant. I found this setting that was off. I will check when I get home and update this thread.

 

[toadleyb]

Forgot the screen shot

 

[toadleyb]

The setting on home assistant did not fix it. I tried factory resetting and it still doesn't work. I just submitted a ticket through the app

 

[toadleyb]

Excellent tech support. They pushed an update to my speaker this morning and it fixed it! Thanks all for the help.