WPA3 Not supported

[Hollywood]

Hi,

I setup my new WiiM Ultra a few days ago and liked it so much I ordered 2 more. Today I went to setup one in the living room and it kept saying wrong password somewhere, and somewhere it said WPA3 not supported. I tried several times.

Since I have 2 new ones that I bought, I tried the other one, and it setup just like the one last week. Same WiFi, same password, same (supposedly) WiiM model. The (3rd) one that I just hooked up is doing a software update that says it will take a half hour, BUT it connected to my network.

So 2 of the 3 WiiM Ultra setup on my network without issue, but 1 will not. Should I assume it is defective or old stock with non compatible hardware or software? Anyone know why this is happening or a solution? Since 2 of the Ultras setup without issue, you can assume it is not user error as I followed the same steps on all 3.

Thanks

 

[Wiimer]

Have you already tried a hard reset?

 

[Hollywood]

I tried 2 brand new Ultras (3 counting the one I setup last week and has the latest firmware), shouldn't need to. Also, after the 3rd player DID connect, after the 30 minute update, it no longer connects to wifi. No hard reset yet. I assume it will loose the 30 minute update if I do. Still trying other things first, then a hard rest.

Thanks

 

[Doublej]

You can check the PCB (printed circuit board) version of each WiiM you have by using the WiiM HTTP API:

From a web browser, on the same network as your Wiim Amp, go to https://192.168.x.y/httpapi.asp?command=getStatusEx, replacing 192.168.x.y with your Wiim's IP address

From here:

P

Post in thread 'WiiM Amp'

Jan 12, 2024

Where do you find pcb version? Does anyone opening wiim just to look at it?

Using the HTTP API:
From a web browser, on the same network as your Wiim Amp, go to https://192.168.x.y/httpapi.asp?command=getStatusEx, replacing 192.168.x.y with your Wiim's IP address

• pipomolo42

 

[Hollywood]

I got them working. There was nothing showing that the WiiMs were connected and the WiFi icon also indicated no WiFi (the one I setup a few days ago still worked). I been meaning to reserve a static IP address in my router for them anyway, so I did so for that 1st one. After a reboot it reflected the new IP.

When I went back downstairs to the new Ultra, it now shown connected. I don't know what fixed it, but to set the static IP, the router and device needed a reboot, so maybe the router reboot fixed it??

Regardless, I was getting that "WPA3 Not supported" message, so something was off about setting up the 2nd player, and the 3rd player connected, but would not connect after the 30 minute software update. BTW, that last player (2nd one) only took about 2 minutes to download the update, just like the player I setup a few days ago. Strange things, but Ultramitly resolved.

Thanks for all that responded!

 

[harkpabst]

No hard reset yet. I assume it will loose the 30 minute update if I do.

Don't worry, you wouldn't. Firmware is not changed by a factory reset.

When I went back downstairs to the new Ultra, it now shown connected. I don't know what fixed it, but to set the static IP, the router and device needed a reboot, so maybe the router reboot fixed it??

That's very likely the reason, indeed.

Since these devices are mass produced in batches and WiiM constantly improves their software (app and firmware), it's very likely that every brand new device you buy will perform a firmware update during setup. It's rather alarming if it does not, because this can be indicative of network issues.

If you have some spare time you could still follow the procedure outlined above by @Doublej to see and check if your devices all share the same hardware revision, just for the fun of it.

 

[Hollywood]

there is a lot of stuff in the output of that URL, some of it may be personal to my system. what is the field name that you want me to check?
Is this it?
"hardware": "AmlogicA113" (IP .29 Living Room)
"hardware": "AmlogicA113" (IP .30 Family Room)
"hardware": "AmlogicA113" (IP .31 Office)

 

[harkpabst]

PCB_version

 

[Hollywood]

all 3 are PCB_version: "4"

 

[harkpabst]

Great info. There's been a lot of talk about the different hardware versions of the OG WiiM Amp, but close to nothing regarding the WiiM Ultra (or the WiiM Amp Ultra for that matter).

My Ultra (a very early sample) is PCB_version 1 (IIRC from the top of my head), so yours appear to be very much up to date.

 

[Hollywood]

My Ultra (a very early sample) is PCB_version 1 (IIRC from the top of my head), so yours appear to be very much up to date.

something interesting though...

Two of the MAC address' start with
9c:b8:b4:d1:xx:xx
but the third one starts with
40:d9:5a:7b:xx:xx

I often see MAC address' follow the first part as a company, but one of the 3 does not fit that convention.

 

[Hollywood]

If you have some spare time you could still follow the procedure outlined above by @Doublej to see and check if your devices all share the same hardware revision, just for the fun of it.

I don't know about hardware, but since I got far enough to know I will keep these 3 Ultras, when I went to dispose of the boxes. I opened them to be sure nothing remained inside and noticed the base part of the box was fairly heavy. When I opened the other 2, I noticed a big weight difference, so out of curiosity, I weighed them. Just the base with the glued in cradle to hold the WiiM, one weighed 2 pounds 4 ounces, and the other 2 weighed 1 pound 4 ounces.

With the different MAC address series and the packaging, I am thinking one of these definitely came from another batch.