WPA3 Not supported

[Hollywood]

Hi,

I setup my new WiiM Ultra a few days ago and liked it so much I ordered 2 more. Today I went to setup one in the living room and it kept saying wrong password somewhere, and somewhere it said WPA3 not supported. I tried several times.

Since I have 2 new ones that I bought, I tried the other one, and it setup just like the one last week. Same WiFi, same password, same (supposedly) WiiM model. The (3rd) one that I just hooked up is doing a software update that says it will take a half hour, BUT it connected to my network.

So 2 of the 3 WiiM Ultra setup on my network without issue, but 1 will not. Should I assume it is defective or old stock with non compatible hardware or software? Anyone know why this is happening or a solution? Since 2 of the Ultras setup without issue, you can assume it is not user error as I followed the same steps on all 3.

Thanks

 

[Wiimer]

Have you already tried a hard reset?

 

[Hollywood]

I tried 2 brand new Ultras (3 counting the one I setup last week and has the latest firmware), shouldn't need to. Also, after the 3rd player DID connect, after the 30 minute update, it no longer connects to wifi. No hard reset yet. I assume it will loose the 30 minute update if I do. Still trying other things first, then a hard rest.

Thanks

 

[Doublej]

You can check the PCB (printed circuit board) version of each WiiM you have by using the WiiM HTTP API:

From a web browser, on the same network as your Wiim Amp, go to https://192.168.x.y/httpapi.asp?command=getStatusEx, replacing 192.168.x.y with your Wiim's IP address

From here:

P

Post in thread 'WiiM Amp'

Jan 12, 2024

Where do you find pcb version? Does anyone opening wiim just to look at it?

Using the HTTP API:
From a web browser, on the same network as your Wiim Amp, go to https://192.168.x.y/httpapi.asp?command=getStatusEx, replacing 192.168.x.y with your Wiim's IP address

• pipomolo42

 

[Hollywood]

I got them working. There was nothing showing that the WiiMs were connected and the WiFi icon also indicated no WiFi (the one I setup a few days ago still worked). I been meaning to reserve a static IP address in my router for them anyway, so I did so for that 1st one. After a reboot it reflected the new IP.

When I went back downstairs to the new Ultra, it now shown connected. I don't know what fixed it, but to set the static IP, the router and device needed a reboot, so maybe the router reboot fixed it??

Regardless, I was getting that "WPA3 Not supported" message, so something was off about setting up the 2nd player, and the 3rd player connected, but would not connect after the 30 minute software update. BTW, that last player (2nd one) only took about 2 minutes to download the update, just like the player I setup a few days ago. Strange things, but Ultramitly resolved.

Thanks for all that responded!