I had a long and happy "Chat with GPT"™ and the result seems pretty clear. Even though Canadian laws differ from EU regulation, naturally, the situation regarding the statutory warranty is essentially the same:
It's the seller's responsibility to warrant the goods are fit for purpose, of acceptable quality and reasonably durable.
Shops may offer something like a “30-days-money-back-no-qurstions-asked" policy, but this is totally unrelated. To cute my good friend:
And that's the real cause of this unpleasant situation.
A manufacturer's warranty might come on top of any purchase, but it's the manufacturer's right to define the conditions under which this additional warranty applies. And one of these conditions can be: Get back to the seller, first.
Now, everyone smarter than AI is invited to provide evidence for how wrong all this is.
Pretty much my conclusion after a quick non-AI google search a few days back.
Sounds like Bestbuy really messed this up or just have pretty poor customer service - the Microland agency appear to the the outfit responsible for repairs for one of Canada’s main WiiM distributors Gentec who I guess supplied Bestbuy in the first instance. While repairing a faulty unit may be one of the remedial options, I would have thought the responsibility for the RMA lay with Bestbuy/Gentec rather than relying on the end customer having to deal directly with their repair agency with whom they have no contractual relationship.
I don’t think that it’s Wiim who “really need to reevaluate this process in Canada”, it’s Bestbuy or their distributor Gentec.
... knowing your rights where ever you purchase is clearly important, but I have always found my initial contact when reporting a problem is crucial, including an 'audit trail' of exactly whats has gone wrong and a very polite request for help suggesting a 'credit note' over a full refund as the company then still has your £££$$$ which after all is what they really want.
hopefully the OP will get their unit returned fully working.
