Ultra keeps switching to HDMI input.

[hgo58]

Wiim are currently working on this.
From wiim
Currently, HDMI auto-sense is enabled by default on the WiiM Ultra, and there is no option to disable it at this time. However, we plan to add a toggle switch for HDMI auto-sense in a future update.

I really don't think this has to do with auto sensing alone but is somehow caused by the WiiM forcing the TV to output on ARC.

The function of the "Automatically output audio to WiiM when TV is on" setting has been lost.

 

[Ronnie D]

The function of the "Automatically output audio to WiiM when TV is on" setting has been lost.

Yes I agree with you, but I think this may be tv brand/model specific. I'm unsure about this however but there doesn't seem to be a lot of users complaining about this issue.

 

[hgo58]

Yes I agree with you, but I think this may be tv brand/model specific. I'm unsure about this however but there doesn't seem to be a lot of users complaining about this issue.

Or maybe users have given up trying to understand how this works

 

[Ronnie D]

Or maybe users have given up trying to understand how this works

Or doesn't. I have been beta testing seperate rc and eq so I thought I had missed it being fixed. It's never been right for me which is why I opted to just use the optical cable. I got a bit tired of wrestling with remotes etc. I do like the fact that there always seems to be some kind of workaround with the Ultra.

 

[allin]

With "Automatically output audio to WiiM when TV is on" disabled, I select TV (HDMI) as input and my TV (Sony) correctly changes output to external speakers (ARC) but when I then select another input (e.g. streaming) the TV don't change back to internal speakers as it should.

This used to work!

Note that when "Automatically output audio to WiiM when TV is on" is enabled some users have asked for this behaviour and I think it was then wrongly implemented for both cases?

Same here. VERY annoying. I communicated to WiiM it should be considered a bug that any time a source other than HDMI is playing and then paused, it will shift to HDMI automatically. So if a piece is playing on Tidal and I pause it, it switches to HDMI and I have to go back into Tidal and start over in my selection of music. The software team needs a new leader! Support said they would be re-optimizing the auto-sensing option that disappeared and now it appears that it is always on regardless of the "Automatically output audio to WiiM when TV is on". I don't know what they're thinking after trying to understand the random changes. I for one do not want my inputs changing on their own just because I pause my current input.

 

[allin]

If I manually change my TV (Sony) to external speakers (ARC) then the Ultra also wakes up from standby and switch to TV input, even though I have both optical auto sensing and "Automatically output audio to WiiM when TV is on" disabled. That is a clear bug!

I guess the issue some people have is that the ARC is always enabled on the TV, even when playing via internal speakers.

As said before: When @WiiM Team fix one issue on HDMI they introduce several other new issues. I don't understand why it is so difficult to get it right. The beta test I did at the start of this year worked correctly in all functions but was never released. After that only half functioning implementations has been provided.

Same here. Very messed up firmware and software management. This is a release management issue and basic understanding of product management.

 

[allin]

Thanks for the quick reply.
Yes i have it switched off..
All are off actually.
Ive powered down the ultra and restarted my wifi router and phone and tv.
It worked for a few hours ( wasnt switching to hdmi) but is now constantly switching to hdmi again.
Could it be CEC on the tv causing it ?

Just confirmed CEC off on the tv doesn't resolve the issue.

 

[Ozlandman]

I have the same problem. Wiim is switching to ARC every time I turn TV on

Is the same for me with a Panasonic plasma TV 10yo

 

[allin]

I really don't think this has to do with auto sensing alone but is somehow caused by the WiiM forcing the TV to output on ARC.

The function of the "Automatically output audio to WiiM when TV is on" setting has been lost.

WiiM confirmed that ARC auto-sensing is always on but the toggle is gone from the interface. They said "we are working on reoptimizing the auto-sensing function". It disappeared about 5 releases ago. Sloppy release management and these bugs keep me from expanding my WiiM footprint.

 

[Kblade97]

The HDMI Arc on the Ultra was working perfectly fine since I’ve owned my Ultra and I bought it when they originally came out. Maybe a couple of months after they came out. This last upgrade made HDMI buggy it’s slow and sometimes when I pause the TV it completely goes out no sound, before that, it worked perfectly. I could go back-and-forth between TV to music automatically. I could pause TV unpause TV, it worked fine. Also when I check which input I’m on. It says I’m on HDMI. I believe all these software updates are the reason. Had a perfectly working Ultra, and now I don’t after a software update, that I didn’t need!!!!! So frustrating!!!!

 

[Kblade97]

i’m using my ultra in a very basic way. Is there anyway I can deny future software upgrades? Man that would be awesome.

 

[Grog Monster 2]

As suggested by other users, I have stopped using the HDMI ARC from my tv into the Wiim Ultra and now use the optical from the tv into the Ultra.
It works fine, no issues ive noticed so far.
The HDMI Arc from the tv now goes to a sound bar whichh i use most of the time.
The Wiim is used only when i want my big stereo speakers working, which isnt often as its overkill for most tv programs like the nightly news etc. Plus my yamaha sound bar sounds darn good also.
Hope this helps !

 

[Wiimer]

i’m using my ultra in a very basic way. Is there anyway I can deny future software upgrades? Man that would be awesome.

You probably can't reject the update, but you can now revert to the previous firmware in the beta testing section.

 

[Kblade97]

You probably can't reject the update, but you can now revert to the previous firmware in the beta testing section.

Thank you for your reply

 

[Kblade97]

You probably can't reject the update, but you can now revert to the previous firmware in the beta testing section.

So for each update, I’ll have to go back and revert, correct

 

[Wiimer]

So for each update, I’ll have to go back and revert, correct

Yes.
However, the previous (temporary) issues are often resolved in the latest update.

As you know, firmware updates include not only new features, but also bug fixes, performance improvements, and support for changes in specific services. Even if you only use basic features, some fixes may be important. If you continue to use older firmware, some features may not work properly due to these fixes.

For most users, aut updates should be fine.

 

[Wiimer]

The HDMI Arc on the Ultra was working perfectly fine since I’ve owned my Ultra and I bought it when they originally came out. Maybe a couple of months after they came out. This last upgrade made HDMI buggy it’s slow and sometimes when I pause the TV it completely goes out no sound, before that, it worked perfectly. I could go back-and-forth between TV to music automatically. I could pause TV unpause TV, it worked fine. Also when I check which input I’m on. It says I’m on HDMI. I believe all these software updates are the reason. Had a perfectly working Ultra, and now I don’t after a software update, that I didn’t need!!!!! So frustrating!!!!

Have you already tried basic troubleshooting?

- Check the two toggles in the Audio Input section (switch on/off several times and restart the app.)
- Disconnect the TV and Ultra power cables.
- Reconnect the HDMI cable.


HDMI on two of my systems appears to be working fine as before.

 

[harkpabst]

Happy to report that HDMI ARC is still working exactly as I want it with my WiiM Ultra. You know, there must be this one lucky person on earth and yes, it's me.

PS:
I should have been more specific: Me and my wife,of course.
Although she'd be fine with using a second remote and actually loves the WiiM Voice Remote 2 as much as I do.

 

[hgo58]

Happy to report that HDMI ARC is still working exactly as I want it with my WiiM Ultra. You know, there must be this one lucky person on earth and yes, it's me.

If you always want the TV sound via the WiiM, it works fine. If you want to have control of the TV sound and the HDMI connection, it don't.

 

[allin]

As suggested by other users, I have stopped using the HDMI ARC from my tv into the Wiim Ultra and now use the optical from the tv into the Ultra.
It works fine, no issues ive noticed so far.
The HDMI Arc from the tv now goes to a sound bar whichh i use most of the time.
The Wiim is used only when i want my big stereo speakers working, which isnt often as its overkill for most tv programs like the nightly news etc. Plus my yamaha sound bar sounds darn good also.
Hope this helps !

I did that for a while but my wife objected to having to use the app to control volume (or use 2 remotes with one dedicated for volume). It's just dumb on WiiM's part to put its users in this situation. They must be hiring people from Sonos.