Weird problem

[Skull]

So since the last ultra update I have been getting an issue where the left channel would drop for 2-3 seconds
First thought was to reboot the ultra that worked until the next day and my first thought was oh bugger my Sonos is finally dying
So tonight I rebooted both the Sonos fives and the ultra no improvement
Then while I was fixing the stand on the right side the cable was making strange noises when moved/touched
Replaced the cable tried a few tracks all seems ok but will test more tomorrow
Just shows the simplest things can fix an annoying problem
And before I am asked it was a supplied 3.5to dual phono plugs that came with the ultra
It lasted a few months at least

 

[ews2k]

I had the same problem when I bought a Wiim Mini a few years back, the supplied cable was faulty. Replaced it with another one I had and never a problem since.

 

[Skull]

I had the same problem when I bought a Wiim Mini a few years back, the supplied cable was faulty. Replaced it with another one I had and never a problem since.

Actually I think this lead was from my mini I just used it with my ultra

 

[Skull]

Didn’t fix it my first track is dropping out more often now

Ticket raised but I have switched the phono plugs to see if right channel drops

 

[Mr Ee]

I was going to say that I didn't think the ultra came with a 3.5 to rca cable, whereas the mini did.

 

[SteveH57]

So since the last ultra update I have been getting an issue where the left channel would drop for 2-3 seconds
First thought was to reboot the ultra that worked until the next day and my first thought was oh bugger my Sonos is finally dying
So tonight I rebooted both the Sonos fives and the ultra no improvement
Then while I was fixing the stand on the right side the cable was making strange noises when moved/touched
Replaced the cable tried a few tracks all seems ok but will test more tomorrow
Just shows the simplest things can fix an annoying problem
And before I am asked it was a supplied 3.5to dual phono plugs that came with the ultra
It lasted a few months at least

I've got a similar problem. When first used after period of time (a few houres), it drops audio completely for about 3 sec every 30 seconds for 10 minutes, and then its fine. I'm dealing with support over this, but so far no luck. It's like its trying to connect to something, but fails. Does this on WiFi or ethernet.

 

[Skull]

Well I swapped left and right phono plugs but left speaker still dropped