WiiM Amp connection issue after update

[PawelBal]

Hello,
Since yesterday’s update, my WiiM Amp keeps losing connection with the WH app. The app doesn’t detect the device unless I restart it and turn it back on. My internet connection is stable and working perfectly. Could you please help me resolve this issue?

 

[Wiimer]

Hello,
Since yesterday’s update, my WiiM Amp keeps losing connection with the WH app. The app doesn’t detect the device unless I restart it and turn it back on. My internet connection is stable and working perfectly. Could you please help me resolve this issue?

Hi
Is the WiiM app the latest version?
As there was an update a few days ago, please check it.

 

[PawelBal]

I’m using the latest version of the app, but right after installing the update the issue started

 

[PawelBal]

I sent a report to support documented with screenshots.

 

[Wiimer]

I sent a report to support documented with screenshots.

Did you perform the reboot via the WiiM app?
Unplugging the power cable and leaving it disconnected for a while may resolve the issue. Please also try rebooting your router.

 

[PawelBal]

I’ve done everything you mentioned, and the problem only appears during streaming. Through HDMI everything works fine, and the WiiM is detected by the app. I also restored factory settings, but the issue keeps occurring.

 

[Wiimer]

I’ve done everything you mentioned, and the problem only appears during streaming. Through HDMI everything works fine, and the WiiM is detected by the app. I also restored factory settings, but the issue keeps occurring.

That's rather odd. The input shouldn't be relevant.

I recommend submitting a ticket via the feedback section in the WiiM app.
(WiiM home > More > Feedback)

Your device logs will be sent, which will help resolve the issue.

 

[slartibartfast]

So now we know two users have received the firmware update

 

[Aquaman]

So now we know two users have received the firmware update

Well, I haven‘t and maybe I shouldn‘t.
How do you revert back to an older version?
Just in case.

 

[Groove Catcher]

I have the latest update for both app and firmware. I haven’t noticed any connection issues so far.