WiiM Ultra and Quobuz skipping

[Skull]

Hi Team,

We identified the root cause of the Qobuz-related issues on WiiM Ultra and applied a fix for users who submitted a feedback ticket. This fix will be included in the official firmware release within the next two days. Thank you once again for your assistance!

Ok progress has been made the cutoffs on both Qobuz and tidal have gone
However now the last 20 seconds has the track jumping back a second 2 or 3 times
Far less annoying than before but still an issue not present on Amazon
I have submitted a new ticket with logs and hopefully the new problem will be sorted as quickly
Many thanks for your rapid response and efforts fixing the issues

 

[Martin Mayhead]

Hi WiiM team,
@RyanWithWiim @WiiM Support @WiiM Team
I was unable to fully test the latest update because my Ultra developed a hardware issue (R Line out channel failed). So I have had to take it back to shop and got it replaced. Of course the unit is no longer whitelisted for the bug fixes. I'll update the existing ticket and probably submit a new ticket/device log upload but the device details are;
SSID WiiM Ultra-386A
MAC 54:78:C9:7E:38:6A
UUID FF98F7F492D822F762ADE77B
current f/w 5.2.633165
And the problem with both quobuz and tidal is present on this unit also.

 

[Skull]

Hi WiiM team,
@RyanWithWiim @WiiM Support @WiiM Team
I was unable to fully test the latest update because my Ultra developed a hardware issue (R Line out channel failed). So I have had to take it back to shop and got it replaced. Of course the unit is no longer whitelisted for the bug fixes. I'll update the existing ticket and probably submit a new ticket/device log upload but the device details are;
SSID WiiM Ultra-386A
MAC 54:78:C9:7E:38:6A
UUID FF98F7F492D822F762ADE77B
current f/w 5.2.633165
And the problem with both quobuz and tidal is present on this unit also.

Firmware version 5.2.634552 seems to have fixed the ending of tracks early but now the tracks jump back a second 2 or 3 times in the last 20 seconds but they’re making progress

 

[erictheperic]

Don't know if this belongs here, but I have a comparable problem (and ticket submitted) when streaming from the Symfonium app over DLNA. Tracks skip to the next track before ending, and the Symfonium developer looked into the debugging logs and said it was the WiiM doing it. I could only fix it by manually disabling gapless playback, which is a big compromise. Using Google Cast for now, until (hopefully) Plexamp is fully supported. (or this problem is solved ofcourse)

 

[harkpabst]

Don't know if this belongs here, but I have a comparable problem (and ticket submitted) when streaming from the Symfonium app over DLNA. Tracks skip to the next track before ending, and the Symfonium developer looked into the debugging logs and said it was the WiiM doing it. I could only fix it by manually disabling gapless playback, which is a big compromise. Using Google Cast for now, until (hopefully) Plexamp is fully supported. (or this problem is solved ofcourse)

If you are playing FLAC files it might be rather related to this topic:

Home Music Share keeps skipping to next track

Hello good people. When using the Wiim iOS app to stream FLAC from my external hard drive it’s been skipping randomly to the next track. I’ve been trying to pay attention to anything going on on my phone or whatever to see if there’s something that’s triggering it, but it seems very random. I...

forum.wiimhome.com

 

[erictheperic]

Thanks! Seems there will be a potential fix soon too, let's hope!

 

[Skull]

I will be playing a full 50 track playlist tomorrow morning as a test unsure if this fix is for local libraries though

 

[Martin Mayhead]

@RyanWithWiim @WiiM Support @WiiM Team
I have tested with new firmware and, just as Skull experienced, this latest is definitely a big improvement with track skipping fixed however I also get jump backs several times during a track and the track continues to play after the time counter goes to zero. New ticket raised with dev log - 516146.
Note: this is same behaviour streaming from Qobuz and Tidal.

 

[Skull]

@RyanWithWiim @WiiM Support @WiiM Team
I have tested with new firmware and, just as Skull experienced, this latest is definitely a big improvement with track skipping fixed however I also get jump backs several times during a track and the track continues to play after the time counter goes to zero. New ticket raised with dev log - 516146.
Note: this is same behaviour streaming from Qobuz and Tidal.

All now fixed
Firmware 5.2.634658 has resolved all issues with playback
I must say I am impressed with WiiM support for the amazing job on fixing this problem and the speed in fixing and responding
Good job guys

 

[Martin Mayhead]

I can corroborate what Skull has observed - all fixed with 5.2.634658.
And I also echo his compliments and thanks to the WiiM Support team for addressing this so quickly - well done.

 

[Smartplug]

I can corroborate what Skull has observed - all fixed with 5.2.634658.
And I also echo his compliments and thanks to the WiiM Support team for addressing this so quickly - well done.

Without naming specific brand, I had once a streamer with good hardware but not so good software. Also their streamer is expensive more than the ultra. Thanks to wiim where updates and features are free.

 

[RyanWithWiim]

Glad it seems to be working again! Let us know if you still notice anything going wrong.