Google cast working but no voice control

[MrPassenki]

Hi all,

I've got a WiiM ultra setup in Google home. The cast is working fine when I want to cast a song from Tidal or Spotify. However, the voice command doesn't work. When I ask to play something on <name wiim>, it says something like 'Okay, I will play ... on <name wiim>'. Followed by 'oops, something went wrong'.

I'm at my wits end and would really like for this to work as I use it a lot. I've tried resetting it, changing the name, putting it in it's own Google home room. Nothing worked. My language is Dutch (Netherlands) so I don't know if that has anything to do with it. Support from WiiM hasn't been helpful and said it should work. I don't know if the language has anything to do with it. When I asked if they support the Dutch language, they say that they can't influence the language support.

Does anyone have an idea on how to fix this? Thanks in advance.

 

[MrPassenki]

To further eloborate on resetting it, I mean both a reset and factory reset. Multiple times removed it from Google home and re-added it.