Is there a log I can access on WiiM Ultra?

[campaz]

For a few weeks now, my Wiim Ultra has been (randomly and rarely) interrupting playback. It never happened, now it happens three or four times a day. Nothing has changed: same — reliable— connection, same provider (Qobuz). The problem occurs both when using new Qobuz Connect and former mode. I'd like to know if it's possible to access the machine's logs to understand why it stops playback. THX

 

[harkpabst]

If so there is no documentation on it.

WiiM support has confirmed that when you're sending feedback through the WiiM Home app (More => Feedback), logs will be send along to them.

 

[Wiimer]

For a few weeks now, my Wiim Ultra has been (randomly and rarely) interrupting playback. It never happened, now it happens three or four times a day. Nothing has changed: same — reliable— connection, same provider (Qobuz). The problem occurs both when using new Qobuz Connect and former mode. I'd like to know if it's possible to access the machine's logs to understand why it stops playback. THX

Have you already tried rebooting your Ultra and router?
As @harkpabst said, please submit a ticket.

 

[campaz]

Rebooted, it happened again (randomly and seldomly).

 

[Burnside]

If so there is no documentation on it.

WiiM support has confirmed that when you're sending feedback through the WiiM Home app (More => Feedback), logs will be send along to them.

Agreed. While I believe that you might be able to access logs deep in the bowels of an Android platform or maybe from an iOS backup, understanding them probably is best left to the WiiM engineers who know what to look for and know the inner workings of the WiiM device firmware.

 

[campaz]

Thanks to everybody, I’m going to submit a ticket.

 

[Math You]

This happens to me on the wiim ultra, but interestingly not on the wiim pro.

 

[campaz]

Thanks Wiim! The problem has been solved (software rollout) in just a couple of days by customer care. Grazie!