Popping/clicking when switching tracks

[Wiimer]

I only seem to get the pops when I manually change tracks. If there is a queue allowed to play, no pops as far as I can tell.

Thanks.

Yes, there is indeed a pop noise when moving the slider or pressing the skip button.

However, according to my experience, it can also occur when played through the phone's speakers. And there is a similar popping noise when Bluetooth headphones are connected to the phone and played.

 

[WiiM Support]

My original ticket from a month ago is: 505176

I submitted more feedback as I am also still getting pops/clicks with YouTube Music while using Chromecast built-in.
Ticket: 506847

Hi VMoose22,

If you prefer, we can whitelist a firmware fix this week. Please help to check if it fixes the pop noise from Chromecast. Thank you!

 

[VMoose22]

Hi VMoose22,

If you prefer, we can whitelist a firmware fix this week. Please help to check if it fixes the pop noise from Chromecast. Thank you!

Here to help test/check anything you all send over.

 

[VMoose22]

I did some preliminary testing yesterday with beta firmware 5.0.622562 and did not hear any new pops/clicks with manual track changes or with normally queued music. I will do some more testing today on my second WiiM Amp.

 

[WiiM Support]

I did some preliminary testing yesterday with beta firmware 5.0.622562 and did not hear any new pops/clicks with manual track changes or with normally queued music. I will do some more testing today on my second WiiM Amp.

Thank you very much for your test. Please keep us post.

 

[VMoose22]

Thank you very much for your test. Please keep us post.

So far so good on both amps!

 

[Amiibo]

Updated my AMP to v5.0.623437 today and want to give feedback.
The Pop Noise issues with Chromecast seem finally fixed completely, I did not hear the issue even when switching manual tracks and that's when the issue occured every time.

@WiiM Support:
MANY THANKS TO ALL OF YOUR TEAM!!!
You are amazing, you listen to customer feedback and provide fixes even for complicated issues.
Wiim is my Audio product to go for a long time now, I will purchase an AMP Pro next and recommend your products to all of my audiophile friends.

 

[WiiM Support]

Updated my AMP to v5.0.623437 today and want to give feedback.
The Pop Noise issues with Chromecast seem finally fixed completely, I did not hear the issue even when switching manual tracks and that's when the issue occured every time.

@WiiM Support:
MANY THANKS TO ALL OF YOUR TEAM!!!
You are amazing, you listen to customer feedback and provide fixes even for complicated issues.
Wiim is my Audio product to go for a long time now, I will purchase an AMP Pro next and recommend your products to all of my audiophile friends.

Hi Amiibo, Team

Thank you very much for your patience and for helping us improve our products. Your support means a lot to me and our team. I wholeheartedly appreciate it.

 

[imryanthompson]

Hello,

Looks like this issue was resolved for the Wiim Amp, however, I just hooked up my Wiim Amp Pro and I'm experiencing the same popping issues others were experiencing with the amp.

Wondering if there are any other amp pro users having the same issues. Hoping its something that can be resolved with a firmware update.

I submitted a feedback request using the app, so hopefully it's an update they can make in the near future. Great little amp other wise.

Cheers,
Ryan

 

[harkpabst]

Looks like this issue was resolved for the Wiim Amp, however, I just hooked up my Wiim Amp Pro and I'm experiencing the same popping issues others were experiencing with the amp.

Is that with the WiiM Amp Pro running on its own? No external DAC connected?

 

[imryanthompson]

Is that with the WiiM Amp Pro running on its own? No external DAC connected?

Yes, running on its own. No external DAC.

 

[harkpabst]

Yes, running on its own. No external DAC.

Weird. Firmware is updated to the latest release 5.2.634944?

I never experienced such behaviour with any firmware version of my WiiM Amp Pro, though.

 

[imryanthompson]

Weird. Firmware is updated to the latest release 5.2.634944?

I never experienced such behaviour with any firmware version of my WiiM Amp Pro, though.

Yes. Checked that as well. It's the latest firmware. It's subtle, but definitely there. Almost sounds like it's coming from the sub out.

 

[harkpabst]

Almost sounds like it's coming from the sub out.

New piece of information. I'm not using the sub out so far.

Did you disconnect the Amp Pro from the mains at least once after the latest firmware update? If not, give it a try and reconnect after 30 seconds or so.

 

[imryanthompson]

New piece of information. I'm not using the sub out so far.

Did you disconnect the Amp Pro from the mains at least once after the latest firmware update? If not, give it a try and reconnect after 30 seconds or so.

Interesting. I'll give it a try. Thx!