Question about Airplay support for WiiM Ultra by WiiM mini

[Wiimer]

Artwork appears ok on the Uktra when I Airplay to a Mini in a Mini+Ultra group but as reported, the artwork doesn’t change on the ultra screen when the track changes. I’ve submitted a ticket.

View attachment 15943

@hgo58, @Burnside,

Thank you . Thus I was totally wrong. Who will spank my butt today? I will do it myself.

 

[Mr Ee]

How is WiiM typically when responding to tickets? Should I just return the mini ?

They are pretty responsive and I would think they would look into this issue, especially as @Burnside has raised it too.
How long might it take to get a fix? No idea.
If not having the artwork on the ultra's screen is a dealbreaker and you don't want to / can't wait for a potential fix then probably yes, return it.
But it's Airplay, so the streaming device has to be on, right? Use that screen instead...

 

[hgo58]

How is WiiM typically when responding to tickets? Should I just return the mini ?

It's a software issue, so if you need the WiiM Mini just keep it and @WiiM Team will eventually try to fix it.

 

[Burnside]

It's a software issue, so if you need the WiiM Mini just keep it and @WiiM Team will eventually try to fix it.

Yeah, responding to a ticket and supplying a fix are two different things

 

[Bozzz]

I just ordered a mini. What is the best way to connect it to the ultra for optimum sound quality? I’m using this as a solution for lack of Apple Airplay.

I use optical out from a Belkin Soundform connect to optical in on my Ultra. Works great for airplay

 

[buitbyty]

I use optical out from a Belkin Soundform connect to optical in on my Ultra. Works great for airplay

Do you have artwork from Apple Music on your AirPlay with this setup ?

 

[buitbyty]

Yeah, responding to a ticket and supplying a fix are two different things

WiiM support just contacted me. They told me that the AirPlay from the mini is essentially audio only and that there is no additional meta data coming over for the artwork. I guess the mini goes back.

 

[buitbyty]

They are pretty responsive and I would think they would look into this issue, especially as @Burnside has raised it too.
How long might it take to get a fix? No idea.
If not having the artwork on the ultra's screen is a dealbreaker and you don't want to / can't wait for a potential fix then probably yes, return it.
But it's Airplay, so the streaming device has to be on, right? Use that screen instead...

Which screen are you referring to ? I’m confused.

 

[hgo58]

WiiM support just contacted me. They told me that the AirPlay from the mini is essentially audio only and that there is no additional meta data coming over for the artwork. I guess the mini goes back.

That is strange, as you get the first cover art and the Meta data for the track.

Not sure @WiiM Support understand the issue.

Is this so important for you that you will return the WiiM?

You never answered about what you see in the WiiM Home App (the screen).

 

[Burnside]

That is strange, as you get the first cover art and the Meta data for the track.

Not sure @WiiM Support understand the issue.

Is this so important for you that you will return the WiiM?

You never answered about what you see in the WiiM Home App (the screen).

As I posted earlier, the Ultra does receive the cover art for the first track but that doesn’t change on subsequent tracks. The app shows the cover art as the track changes as expected.

I’ll see what response I get to my ticket

 

[buitbyty]

That is strange, as you get the first cover art and the Meta data for the track.

Not sure @WiiM Support understand the issue.

Is this so important for you that you will return the WiiM?

You never answered about what you see in the WiiM Home App (the screen).

The home app shows the correct artwork.

As far as the returning of the mini. I purchased my ultra about a week ago, I bought the mini for this specific purpose. If it doesn’t work, I’m not sure what use I would have for the mini.

 

[hgo58]

As I posted earlier, the Ultra does receive the cover art for the first track but that doesn’t change on subsequent tracks. The app shows the cover art as the track changes as expected.

I’ll see what response I get to my ticket

Good. So the response from @WiiM Support is highly inaccurate.

This is a software bug in the AirPlay implementation in connection with LinkPlay. I don't think many are using it in this way or they don't care, as this is first time this is reported.

 

[Burnside]

The home app shows the correct artwork.

As far as the returning of the mini. I purchased my ultra about a week ago, I bought the mini for this specific purpose. If it doesn’t work, I’m not sure what use I would have for the mini.

I’d give WiiM a chance to rectify it. I’m awaiting a response to my ticket where I reported the same, and as said above, the response you received doesn’t make sense as the Ultra clearly gets the artwork for the first track, it just doesn’t update it for subsequent tracks even though the track details change.

 

[Bozzz]

Do you have artwork from Apple Music on your AirPlay with this setup ?

No. Sorry

 

[Burnside]

Good. So the response from @WiiM Support is highly inaccurate.

This is a software bug in the AirPlay implementation in connection with LinkPlay. I don't think many are using it in this way or they don't care, as this is first time this is reported.

Sounds like they thought it was physically attached to the Ultra in which case it probably wouldn’t transfer the artwork at all.

 

[buitbyty]

As I posted earlier, the Ultra does receive the cover art for the first track but that doesn’t change on subsequent tracks. The app shows the cover art as the track changes as expected.

I’ll see what response I get to my ticket

I was only saying that with the information from the call. I’m willing to see if they fix it.

 

[Burnside]

To be clear, this isn’t a Mini issue - I tried the same with my WiiM Pro grouped to my Ultra and again the Ultra’s screen artwork didn’t update after the first track.

 

[Burnside]

Tried it with Amazon Music casting to the Mini grouped with the Ultra and no issue, the artwork changed. Also set up a Chromecast group with the Pro and the Ultra, and it changed artwork ok. Similarly played Qobuz to the group from within the WiiM home app and the artwork changed on the Ultra screen.

So as far as I can see it’s not a Mini issue nor an issue for all services when grouped with an Ultra, just when Airplay is involved.

Edit: ticket updated with this info

 

[buitbyty]

Tried it with Amazon Music casting to the Mini grouped with the Ultra and no issue, the artwork changed. Also set up a Chromecast group with the Pro and the Ultra, and it changed artwork ok. Similarly played Qobuz to the group from within the WiiM home app and the artwork changed on the Ultra screen.

So as far as I can see it’s not a Mini issue nor an issue for all services when grouped with an Ultra, just when Airplay is involved.

Edit: ticket updated with this info

As I wait for a fix for this. Does anyone know an alternative that I can rip my cds with their artwork and have them play on the ultra without a streaming service with the artwork on the display?

 

[Burnside]

As I wait for a fix for this. Does anyone know an alternative that I can rip my cds with their artwork and have them play on the ultra without a streaming service with the artwork on the display?

There are many options depending on where you’ve ripped them to. Where are the rips and what did you use to rip the CDs?