Ultra trigger to Topping D70 Pro | Wake up at night

[Ronnie D]

My ticket no. from 9 months ago

#530901 wiim vibelink with ultra using trigger control​

 

[HoosierHiFi]

This morning I received the following response to my ticket:

“This issue is related to silent restarts and cannot be resolved through software updates at this time. If the problem is particularly bothersome, we can provide you with firmware that enables silent restarts every 30 days.”

Best regards,
WiiM Support(Ethan)

Unfortunately this is not the news I was hoping for…

 

[SKApretto71]

Update from the support team:

"We have a whitelisted version with a 30-day silent restart period; would you like to be added to the list to try it out?"

I declined, suggesting is better to fix the issue than having occurring less frequently as it's clearly deterministic and can be reproduced by multiple users.

Update from the support team:

"Sorry, this is not a software issue and cannot be resolved at this time. Our development team is actively researching solutions."

Not sure what this means as 'not a software issue' but let see.

 

[SKApretto71]

This morning I received the following response to my ticket:

“This issue is related to silent restarts and cannot be resolved through software updates at this time. If the problem is particularly bothersome, we can provide you with firmware that enables silent restarts every 30 days.”

Best regards,
WiiM Support(Ethan)

Unfortunately this is not the news I was hoping for…

Same answer I got. I asked to clarify why it's not software, if the full reboot does not have this issue.

 

[SKApretto71]

As anticipated, day one of connecting via Optical: this morning 7/Jan all OFF as expected.

 

[Ronnie D]

all OFF as expected.

I had the same issue and I did raise a ticket quite some time ago. I didn't hear back so I cured it myself with a smartplug.

D

Thread 'Energy Consumption'

Nov 5, 2024

Hi there,
Where could I find some info about the energy consumption in standby mode of the WiiM Ultra ?
Thanks.

• Deleted member 10759
• wiim ultra
• Replies: 203
• Forum: All things about WiiM Ultra

I know some other users use a similar method, some just switch the power off at the wall. I have been using it since April with no issues.
I think it would be worth considering (page 7 of the thread)

 

[SKApretto71]

I had the same issue and I did raise a ticket quite some time ago. I didn't hear back so I cured it myself with a smartplug.
I think it would be worth considering

Yes, I agree and for this I referred in a past entry in this thread about some good advivces presented here as viable workarounds:
1. Your - Smartplugs
2. Silent alarm - To be tested still but it's the first I'll try once confirmed that USB is not involved and nightly wake up of DAC will appears even via Optical

The good news is that support is reporting "they are aware of the issue and working on a resolution", the bad news is that they are asserting "it's not software related and cannot be fixed right now". Understanding this better is my current attempt in my mail thread with them.

 

[Frans]

Yes, I agree and for this I referred in a past entry in this thread about some good advivces presented here as viable workarounds:
1. Your - Smartplugs
2. Silent alarm - To be tested still but it's the first I'll try once confirmed that USB is not involved and nightly wake up of DAC will appears even via Optical

The good news is that support is reporting "they are aware of the issue and working on a resolution", the bad news is that they are asserting "it's not software related and cannot be fixed right now". Understanding this better is my current attempt in my mail thread with them.

I have the same problems and WiiM add my device on the whitelist and downgraded my software to 5.2.736849. So I think it’s absolutely a software issue.

 

[SKApretto71]

I have the same problems and WiiM add my device on the whitelist and downgraded my software to 5.2.736849. So I think it’s absolutely a software issue.

I think - as far as they told me - that the whitelist impact is just that change the 3 days cycle to a 30 days cycle. But as you noted, this may come at the cost if an older build so possibly a miss on new features. Let see in 31 days if it occurs on your device once again.

 

[hgo58]

The real problem is this silent forced reboot. Why is it needed at all?

It cause the problems noted in this thread. It clears the current play queue. It highjack the HDMI CEC while rebooting (making my TV go silent). And probably also causes other side effects.

If it's to clean something up, there must be better ways? This was not part of the original firmware but was added not so long ago for this unknown reason.

 

[Aquaman]

There‘s a very simple but probably not very popular solution.
Power the whole system down when not in use/over night via a central switch.

This is what I do, not religiously but regularly.

 

[SKApretto71]

There‘s a very simple but probably not very popular solution.
Power the whole system down when not in use/over night via a central switch.

This is what I do, not religiously but regularly.

Yes, this will be the last resort. I'm focused in finding a working solution because is a product feature, the 12V trigger, advertised as working and past of my selection when I picked the DAC. I ruled out the ones without such capability to find out that implementation is not perfect on WiiM side. Unexpected.

There will be workaround and will leverage those once I understand no other paths via other features are viable. The aim is even to help others with same problem to get a better context and options. I'm constructive and trying to be helpful for the larger community.

 

[Aquaman]

Yes, this will be the last resort. I'm focused in finding a working solution because is a product feature, the 12V trigger, advertised as working and past of my selection when I picked the DAC. I ruled out the ones without such capability to find out that implementation is not perfect on WiiM side. Unexpected.

There will be workaround and will leverage those once I understand no other paths via other features are viable. The aim is even to help others with same problem to get a better context and options. I'm constructive and trying to be helpful for the larger community.

Granted. It should work. I‘m with you on this one.
What I don‘t understand is that my system (Ultra —> power amp incl. trigger) does not have this problem. I had left it powered up for a few weeks before I started to turn it off at night.

 

[Wiimer]

Yes, this will be the last resort. I'm focused in finding a working solution because is a product feature, the 12V trigger, advertised as working and past of my selection when I picked the DAC. I ruled out the ones without such capability to find out that implementation is not perfect on WiiM side. Unexpected.

There will be workaround and will leverage those once I understand no other paths via other features are viable. The aim is even to help others with same problem to get a better context and options. I'm constructive and trying to be helpful for the larger community.

Btw,
Sorry if this is a silly question, but I believe the Topping DAC has an auto-standby feature. (My D30 pro has it.)

Is it possible to use only the auto-standby function without the trigger cable? (I don't remember clearly, but it might not have worked with the optical input..)

 

[Aquaman]

Btw,
Sorry if this is a silly question, but I believe the Topping DAC has an auto-standby feature. (My D30 pro has it.)

Is it possible to use only the auto-standby function without the trigger cable? (I don't remember clearly, but it might not have worked with the optical input..)

Are we possibly talking about a Topping and not a WiiM issue?

 

[Wiimer]

Are we possibly talking about a Topping and not a WiiM issue?

Yeah, since I'm not sure if the WiiM team can resolve this issue, I'm considering other solutions.

 

[SKApretto71]

Granted. It should work. I‘m with you on this one.
What I don‘t understand is that my system (Ultra —> power amp incl. trigger) does not have this problem. I had left it powered up for a few weeks before I started to turn it off at night.

I think the behaviour is linked to how the Amp/DAC device react when there is no trigger cable connected at all. Some devices default to OFF, some devices defaults to ON (mine is that way).

If the device turns ON with no cable connected at all, and goes OFF only when a 12v signal moves to 0v (whish is not a missing cable, is a different condition), the WiiM would need to first turn it ON via 12v and then turn it OFF via a 0v. This is how the full reboot behave. But the silent reboot may go without the 12v as to all extent they do not want to turn anything on... If so, just ending with 0v does not trigger anything OFF.

It's the same as sending 0v signal via the app manually... If I send 12v and then 0v, it works as intended. But if I switch them ON manually and then send just the 0v, they do not do anything and remains ON.

Cannot guarantee, but this is my impression. Would explain why some devices have the issue, some does not.

 

[SKApretto71]

Btw,
Sorry if this is a silly question, but I believe the Topping DAC has an auto-standby feature. (My D30 pro has it.)

Is it possible to use only the auto-standby function without the trigger cable? (I don't remember clearly, but it might not have worked with the optical input..)

Yes it can do an auto signal driven switch off after one minute, with auto wake up on signal.
But is a different setup, not a solution.

 

[SKApretto71]

Are we possibly talking about a Topping and not a WiiM issue?

I think there is no clear standard on 12v Trigger behavior, so it may be that is the Topping implementation that is not working along well... But users with other brands have the same, so is not 'just' Topping. As well, some Topping amp like the B100 seems not to have any problem as an user reported.

It's 'fun' that the problems did not existed until the silent reboot was implemented, and normal operations are all just fine.

That operation sits on WiiM field...