Wiim doesn't detect my SMSL PO100 2024 (not Pro) when connected to USB

[Kdot89]

It powers the device on, but nothing showing in Audio Output. However, when I connect it to my Pc, the Po100 appears with no issues.

Trouble shooting I have done :

Power cycled Wiim Ultra Changed USB cables (4 cables used). Fully rebooted Wiim Reinstalled the app

I connected my Fiio M21 and again just charges the device. Unfortunately, my Wiim is not under warranty as it was bought used and Wiim customer support have been useless. Just wondering if anyone else has experienced these issues? My RCA jacks on the line out are out of order too but that's another story.

 

[Kdot89]

. Jeez, I was completely on the wrong track. I beg your and the other‘s pardon.

Haha, I was getting confused with the sub comment. Glad it's been cleared up.

I have raised a ticket with Wiim support, so hopefully gets sorted.

 

[Kdot89]

I don't know if this will help, but this was taken from Amazon.

• Tips: If the product cannot be recognized by the computer/phone or has other problems during use, please replace the USB cable or download the firmware upgrade from the SMSL official website

Downloaded latest software and still doesn't recognise it

 

[Burnside]

Haha, I was getting confused with the sub comment. Glad it's been cleared up.

I have raised a ticket with Wiim support, so hopefully gets sorted.

On Reddit you said you contacted WiiM Support and they were hopeless. Is this a new ticket you’re raising?

 

[Kdot89]

On Reddit you said you contacted WiiM Support and they were hopeless. Is this a new ticket you’re raising?

Yea, this is a different ticket. First one was more about the broken rca jacks on the line out

 

[Burnside]

Doesn’t sound like a very healthy unit at all…

 

[Kdot89]

Yea, everything was working fine then pit of the blue the jacks broke and now the USB issue!

 

[hgo58]

Yea, everything was working fine then pit of the blue the jacks broke and now the USB issue!

Do the USB interface work at all? Try to connect e.g. a HDD with music on and see if it works.

 

[Kdot89]

Do the USB interface work at all? Try to connect e.g. a HDD with music on and see if it works.

Would a flash drive work?

 

[Kdot89]

Doesn’t sound like a very healthy unit at all…

Just ordered another from AV.com with 5 year warranty. Going to sell this one for £150 as it still works apart from the line out RCA jacks

 

[Burnside]

Just ordered another from AV.com with 5 year warranty. Going to sell this one for £150 as it still works apart from the line out RCA jacks

Good luck with the new one. If you still have an issue, sounds like it might have been the smsl all along

 

[Kdot89]

Good luck with the new one. If you still have an issue, sounds like it might have been the smsl all along

It's definitely the Wiim, unfortunately. I tried another DAC and various cables and still doesn't detect via USB

 

[hgo58]

It's definitely the Wiim, unfortunately. I tried another DAC and various cables and still doesn't detect via USB

So your Flash Drive don't work either?

 

[Kdot89]

So your Flash Drive don't work either?

yep, its very odd indeed. The flash drive flashes, so its active, but Wiim isn't detecting it.